Beautifully Maintained Community
Effective EBD
Lead Base Management
AHOD
IPP Visit Strategy
100
The ED and DOS should do this several times a day to ensure our best foot is forward….
What is a Community Walk through
100
This list is created as part of your Sales plan to determine who are the targeted accounts for each community
What is The Top 20 List
100
The CRM that Sunrise uses is called
What is "SPARK"
100
This is the system used to determine and communicate sales coverage daily
What is All Hands on Deck
100
This is strategy to that occurs each morning in stand up where the team agrees on the type of interaction the department coordinators/team members will have with the family/resident, and discusses how to best personalize these conversations.
What is The IPP Visit Strategy
200
The Sunrise training and tool designed to help community teams assure the community is presenting at its best
What is "DO you see what I see"
200
This report in SPARK indicates where your professional leads and opportunities came from and their current status
What is The Professional Referral Detail report
200
You must create this type of appointment in order to create a move in appointment
What is the Sales Appointment
200
What day of the week is it not necessarty to complete the Inquiry Path Worksheet
It needs to filled out everyday.
200
Name one of two team members who would be good to introduce to a tour if their parent is not taking their medications correctly
Who is a Med Tech or HCC
300
The ED and DOS should do this several times a day to ensure our best foot is forward….
What is a Community Walk through
300
This meeting should be held monthly to coordinate the EBD of the dept. coordinators in the community
What is The Referral Development Committe Meeting
300
In order for a professional referral connection to be properly captured, it must be listed as 1 of these 2 types
What is What is a primary or impacting Source
300
This person is responsible for knowing who and what times department coordinators are for sales inquiry calls
Who is the Concierge
300
This is the tool that is filled out on every tour to determine who meets the tour and what "personalized services" should be disussed
What is IPP Visit Strategy Worksheet
400
This is the standard greeting used when answering the phone at a Sunrise community
What is "Thank you for calling Sunrise of ABC, this is your name, How may I help you?"
400
This tool is used to determine what is important to a professional referral contact and organization
What is the Needs Assessment
400
This report should be looked at regularly to ensure that all of your leads and opportunities have scheduled activities
What is the Housekeeping report
400
This sheet is filled out during a inquriy call/tour to gather key information about the prospective residents needs and desires
What is the Inquriry Path Worksheet
400
This is the initial means in which the DOS notifies the DC's that a tour has been scheduled. Highlighed bullets about the resident's needs are included
What is the Outlook Invite
500
The First Impression seciton of the mystery shop is worth how many points?
What is 17
500
What is the number of EBD each DOS is expected to complete each week?
What is "there is no set number" that is determined based off the needs of the community
500
These 2 sections of the Flash report will automatically pull from the SPARK database
What are Lead Management and Sales Activity
500
If the DOS not available to do a tour, who is next on the list if available
Who is the Executive Director
500
This is done 24 hours after an IPP and captured in SPARK
What is the Call from the Excecutive Director
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