Thomas Killmann
5 Conflict Styles
5 Conflict Styles
In a group where you need to find a quick resolution, this conflict style might help facilitate a middle ground agreement but it might also mean making sacrifices.
What is Compromising?
When two people argue over who should lead a group activity, it’s usually because of this.
What is Power?
When two team members bicker over who deserves the spotlight, it’s like this infamous public spat between two pop stars over a “Famous” music video.
What is the feud between Taylor Swift and Kanye West?
The primary goal in conflict facilitation is to avoid conflict at all costs.
False!
The goal is not to avoid conflict, but to address it constructively.
Dr. Farmer's favorite person famously said, "They're eating the dogs and they're eating the cats," a statement that is currently trending on TikTok.
Who is Donald Trump?
When facilitating a discussion where everyone is clearly avoiding the issue, this conflict style might be at play.
What is Avoiding?
When one person’s bad mood rubs off on everyone else in the group, it’s usually because of this type of conflict.
What are Attitudes?
When two participants argue over whether it’s better to go solo or stick with the group, they echo this famous boy band rift that ended with one member pursuing his own path.
What is the One Direction breakup/Zayn Malik leaving?
Facilitators should remain neutral and avoid taking sides in a conflict.
True!
Facilitators should not take sides but help guide the parties toward a resolution.
This was the spooky pattern on Dr. Farmer's tie on Halloween during class.
What are bats?
When facilitating a conflict, this style involves a participant who is determined to assert their position at the expense of others.
What is Competing?
This type of conflict arises when people’s beliefs or opinions differ. For example, you might argue about whether to keep an item you found that someone else lost.
What are values?
When conflict arises, the best solution is to suggest everyone take a nap and hope it goes away.
False!
While naps can be helpful, ignoring the conflict won’t resolve it!
What is Grace’s favorite attention grabber?
What is a triangle?
When facilitating a team conflict where one person gives in to keep the peace (even though they’re secretly unhappy). This conflict style is being used?
What is Accommodating?
Facilitators should offer a cookie to everyone involved in a conflict to make them feel better.
True & False!
Almost everyone loves cookies, but they might not make everyone feel better after a conflict!
As a facilitator, your goal is to guide everyone towards working together to create a mutually beneficial solution to their conflict. This approach is ideal when working with a group that is open to discussion and problem solving. What is this approach called?
What is Collaborating?