Leadership Traits
To take action on behalf of patients to ensure that the care provided in the hospital is the best care and experience possible according to the patient's wishes
What is advocacy
The WHO’s Medication Without Harm framework focuses on these three key action areas
Polypharmacy, high-risk situations, and transition to care
A mistake regarding a medication to be administered that is caught before it reaches the patient
Near miss
The practice of approaching patient care from a team-based perspective
Collaboration
The domain of the WHO framework that involves leadership and governance
Systems and practices of medication
A visual model of how errors may slip through the gaps of human and technological vigilance
Swiss cheese model
Scenario: a nurse is dealing with a BSR patient who is being aggressive and yelling at her. In response, the nurse yells back. When asked about the situation later, the nurse tells the charge nurse “I didn’t do anything wrong, the patient started it!”. Which leadership trait is the nurse lacking?
Accountability
Two ways to package and label LASA medicines and high-alert medicines
tall man lettering and using high-alert labels
The first response when one realizes they have made a medication error
Report
After noticing a pattern of near misses related to medication administration, this leader implements new training sessions based on established research to enhance staff skills and awareness
Continuous quality improvement
In the WHO framework, under the patients and public section, what does patient engagement focus on?
Empowering patients to know their own medications, reconcile their own list, know the side effects of their meds, when to take the meds etc.
Acts that could cause harm if performed by those who do not have the knowledge, skill and judgment to perform them
Controlled act