"Other"
Person notified when Other is used
Hayley
Cost of MIMO tickets
$0 - cost of removals is included in installation fees on Member Labor requests
Restroom fixture tickets
Bathroom Accessory
The 2 furniture-related supercategories
1. Furniture / Accessories
2. Office Furniture
Internal labor that we would typically charge a member for
Community Labor
A potential new supercategory that you think is missing from our current list
*answer varies
A supercategory that does not contain subcategories
Any of the following:
• Audio & Visual
• Bike Room
• Building Upgrade
• Community Inquiries
• Community Labor
• Delivery
• Gym or Gym Equipment
• HQ Labor
• Landlord Issue
• Other* does contain fill-in text box
• Phone Booth
• Punchlist
Used when purchasing tools online
None! This is not a valid ticket
2 supercategories that usually fall under another (non-maintenance) department
Any 2 of the following:
• Audio & Visual
• Cleaning
• IT
Tickets that we used to send out automatically each month
Planned Preventative Maintenance
Reason for minimizing the number of Other tickets
• More precise data points for reporting
• Goal to reverse Norcal's lead in # of "Other" tickets for 2019
• Other tickets are automatically assigned highest SLA (more demanding completion windows for you!)
When a member does not return their keys and requires a lock cylinder replacement
Member Labor Request
Storefront-related issues
Doors / Door Hardware
2 supercategories that are often maintained by the Landlord/PM as stated in typical terms of a WeWork building lease
Any of the following:
• Doors / Door Hardware (ie. entrances/base building doors)
• Elevator
• HVAC
• Plumbing
• Security & Fire Safety
• Window
3 supercategories that might include items from our Preventative Maintenance trackers
Any of the following:
• Appliances (ie ice maker, refrigerators)
• Bathroom Accessory (ie. toilet cover, paper towel dispenser)
• Doors / Door Hardware (ie. office locks & wheels)
• Electrical (ie. lightbulbs, outlets)
• Elevator
• Furniture / Accessories
• HVAC
• Painting
• Pantry Millwork
• Plumbing
• Security / Fire Safety
• Wall Treatment
A supercategory that was recently added to prevent Other tickets
Any of the following:
• Bike Room
• Phone Booth
• Landlord Issue
Requests from WeWork employees at SFT
HQ Labor
Construction's open items following building opening
Punchlist
The 2 supercategories involving millwork
1. Bathroom Accessory (> Bathroom Millwork)
2. Pantry Millwork
When a Community team asks you a question without a real action item from Facilities
Community Inquiries
Total number of Other tickets in Norcal YTD (2019)
1,544
Used for helping move MIMO furniture
Community Labor Request or Member Labor Request (if member is being billed back)
Total number of maintenance supercategories
36
2 supercategories that would not apply to all buildings
Any of the following:
• Bike Room
• Gym or Gym Equipment
• Honesty Market
• HQ Labor
• Punchlist
Base building management escalations
Landlord Issue