Updates and Reminders
This additional question that needs to be incorporated when conducting Remunerations
Lunch breaks
Who makes determination on a case
Adjudicators
What are our the hours of operations.
Monday-Thursday 8:30am- 4:00 and Friday from 9a.m.-4:00p.m
This system is used for case tracking and notations
SmartSheets
Can Multiple Remuneration be completed on the same form.
Yes
What is the contact Deadline for Claimant and employers
48 Hours
T/F Peer support is responsible for correcting email address and forms
False Peer Support is responsible for reviewing. The correction is still made by the Agent.
This issue arises when claimant is paid for anything other than the hours they have worked in a week.
Remuneration Issues
Pressing enter 3x om this screen calls up the most recent SSN
IQ Screen
You can view claimant citizenship on what page in VABS
Screen 10
Calendar deadline for Medical Forms
10 Calendar Days
If a Claimant leaves a job after a trial it can trigger this issue.
63 Suitable Work
T/F We must always ask claimant for a copy of the last paystub
True
Resource provided used to locate Employer information if not listed in SS
Employer wiki
If caller states they have a POA where can the agent check this information
Look through the IQ screen, if their power of attorney has been received and verified, a note will be in VABS
Phone number for Employer Services
802-828-4344
what are the steps taken if an agent calls a claimant and the VM is full?
Please call back again same day. If no answer follow email process
Issue 76 is considered?
A catch all for Remunerations
This screen provides info on employment history
04 Base Period Employers
Additional steps to take if information does not reconcile between claimant and employer
Additional contact will be needed and Rebuttal form completed
Claimant calls to say they believe there is a fraudulent claim in their name. What do you advise?
You can navigate the claimant to Vermont Dept of Labor website and click the report fraud button. Address is https://labor.vermont.gov/form/report-ui-fraud"
A claimant may be disqualified for all or partial benefits if.... (2 reasons)
Does not meet eligibility requirements
Is receiving separation pay
Quit without good cause
Discharged for misconduct, willful behavior or other justifiable causes that resulted in termination
What claimant form has the lest amount of questions
Issue 60 Family business
Access Code for language line
88548
what is the difference between Employer Name and Employer DBA Name
the Employer name is the Corporate (Legal) name of the business while the DBA or (Doing business as) name is a Trade name also known as the commonly known name