FADV- FedEx Games

WGT(we got this)

100

What does CSP stand for?

Service Contractor Provider

200

Who is assigned a FedEx ID?

Every candidate should rec' a FedEx ID

300

How do you re-push results?

email the approval team @[e-mail]

400

What are the 4 package types?

A- NON CDL

B- CDL

C- NON DRIVER

D- NON DOT LESS THAN 10,001

500

A criminal comes back as decisional due to a criminal hit, what do we do?

When a criminal is decisional due to a criminal hit, we have to allow FedEx corporate time to review and adjudicate

Repeat Offenders

100

042443CAN

Congratulations Free Points

200

Do we process international searches for FedEx?

Nope

300

What is wrong with this driver's MVR?

Drivers name: Gary Storch 

FedEx ID: 8842003

MED SELF CERT: NOT CERTIFIED 

400

If a CSP wants to check to see if the FMCSA consent has been provided by the candidate, what can we do?

Reach out to L2 to have them check

500

If a case has been closed and the candidate wants to provide missing information, what do we do?

We are able to add the missing information, only if it was requested by FADV.

I Understood The Assignment

100

Can you provide a candidate with the ETA?

NO

200

If a CSP said that their driver file is inactive, what do you tell them?

Transfer to driver Quals

300

What do you do if a FedEx ID hasnt been assigned/ is missing on the order?

Email approval team @[e-mail] requesting for the ID

400

Please Please Please do NOT forget when authenticating a call click.....

The account name to make sure they are listed users

500

1-48835238632

Please advise if this candidate is Eligible.

Order ID:230714016
Subject:JOHNSON, ROCELIOUS

IN-ELIGIBLE FOR HIRE, but we can not provide the status of another CSP order

That Was Easy

100

How can we help a candidate complete a profile?

We would refer them to the profile chat or transfer to profile advantage

200

What does the profile status " PENDING REVIEW" mean?

CSP needs to place order

300

When do we use 042443MVR account?

To run MVR for an existing driver

400

What are the steps to locating the EMPLOYMENT VERIFICATION RELEASE FORM?

• Click Profile Advantage
• Click Search Subject
• Search for Subject by using ANY COMBINATION of name, social security, or order ID (be sure to check the dates of the search)
• Click Applicants Name
• Click Select Action
• Click View Profile
• Click Print (the drop-down box to the right)    
• Click Previous Work History Verification Release

500

What documents make a driver file?

• MVR
• MEC
• Road Test
• Application
• COV
• DHI

Who said that?

100

042443

Congratulations Free Points

200

What packages do NOT include a DT or driver file?

C- NON DRIVER

D- NON DOT LESS THAN 10,001

300

What will you do if a FedEx station manager calls about a driver?

We are unable to speak with the station, advise to have the CSP reach out to FADV.

400

When can a CSP place a DT only order?

-Lost in transit

-Fatal flaws

- Upgrade of an L10 driver to L20.

- Registration expired (As long as original order was within 60 days)  We cannot attach results to an order older than 60 days.

500

Why is this order cancelled? 

CID 230608188

CANCELLED PER FXG REQUEST - Person cannot provide service to FXG until completion of SAP.