In the Office
Who is the Manager of Customer Service?
Chris Long
What is the sewer base fee for Falls Church Customers inside the City of Falls Church?
$6 per quarter, $2 per month
What department handles Inside Meters?
Meter Shop
Who is the GM of Fairfax Water?
Jaime Bain Hedges
When did Fairfax Water merge with Falls Church and Fairfax City?
1/3/14
Name the 2 Supervisors in Customer Contact?
Trish and Betty
What is the account charge and how much is it?
$50
Dose a Customer have to be home a RR- Customer Service Order?
NO
Who is out Board Chairman?
Phil Allin
How many sewers providers does Fairfax Water Bill for?
3- Falls Church, Fairfax City and Fairfax County
What time does Customer Contact Stop talking calls on a daily basis?
6PM
What is the water rate for an established customer?
$4.35 per 1k
If a customer calls because there is water leaking in the road, what order should be created?
Poss main break
What are the 2 rivers we pull water from?
Potomac and Occoquan
How rates category's 2 and 22 billed?
Sewer Per Capita
Who opens account for Tenants?
The TAF team
What jurisdiction charges a sewer minimum fee?
Fairfax City
What time does Standby Start?
4pm
Name our 2 Treatment plants?
Corbalis and Griffith
When do the water rate update every year?
4/1
Who is the Director of Customer Service?
Kim Oats
What is the sewer rate for Falls Church customer inside the city and are the taxed?
$11.15, yes 10% $15 max or 8% no max
How many services workers run standby per night?
2, 1 in the north and 1 in the south sides of the county.
Name the 3 maintenance locations?
Chantilly, Newington and Central
When can a customer see peak charges on their bill?
June 1 to Nov 30