Housekeeping
What is the process of checking DND's and Go Green?
What is twice by housekeeper with times checked written down, and called by Front Desk associate.
When is a yellow slip required to be filled out?
What is when you refund $5 or more.
What is the name of our management company?
What is Island Hospitality Management Company.
What does P.A.S.S stand for?
What is Pull, Aim, Squeeze, and Sweep.
What does L.E.A.R.N stand for?
What is Listen, Empathize, Apologize, Resolve, and Notify?
What is the ratio of feather to foam pillows in a King room?
What is 2 feather 2 foam.
Guest refunds over this amount cannot be reimbursed in cash through the front desk without corporate approval
What is $25.
Who is our RVP?
Who is Karlie Hamilton
Where is the Elevator Inspection Permit located?
What is in General Managers Office.
In what zone(s) is a smile maker required?
What is Zone 4.
As a housekeeper you are assigned a board of 10 rooms that includes 2 single king rooms and 8 double queen rooms. This is the total number of sheet sets you will load onto your cart
What is 18?
All master keys must be stored in?
What is a double lock box.
Who is eligible to earn 10% commissions paid on I-leads turned into our hotel?
Who is anyone not in the sales department.
A guest suite should have a full preventative maintenance done this many times per year
What is 4 times a year.
The following whole fruit item must minimally be in place during breakfast?
What is Bananas.
Closet area must minimally have the following items?
What is 6 regular hangers, 2 clip hangers, valet ticket, and valet bag.
What is the amount the hotel can be fined for not asking what welcome gift a platinum and above member would like to receive?
What is $25.
Fairfield is designed specifically to meet the needs of this guest?
What is the momentum seeker or restoration seeker.
This is where the SDS books need to be kept
What is wherever chemicals are stored.
What is the current Topic of the Week and its location?
What is Know You Area.
What is the process for handling bio-hazardous and infectious materials?
What is wear PPE (gloves, eye protection, apron), separate contaminated item into black trash bag sealed.
Average Chat Response Rate for a rolling 90 days must be at or above what?
What is 90% or higher.
Who should be contacted in the event of and environmental or property disaster?
Who is Sam Logan?
What task should be done daily pertaining to the fire alarm system.
What is visually inspect main fire alarm control panel to ensure it is free of troubles or alarms.
How many points can be missed with LEARN?
What is 48 points.