Procedures
Resources
Learning Styles
Interacting with Families
Interacting with Tutees
100
You are coming in for your first appointment with a new tutee, what do you need and where is it located?
1) Tutor Family Conference Packet 2) It is located in the Standard Forms drawer in the waiting room
100
Where can you find graphing calculators?
Front Desk
100
Your tutee likes to read notes over and over again (silently) and enjoys summarizing what he/she learns with words. What learning style would fit best with this tutee?
Read/Write Learning Style Some Tutoring Tips: - utilize handouts for extra practice - encourage tutee to write down more examples in his or her notes for future studies
100
At your Tutor-Family Conference, what is the first thing you should do when meeting with the family?
Introduce yourself! The family wants to know who you are and what your experience is. * The importance of family rapport * - increases our customer service - keeps families wanting to come back - encourages family to support you as a tutor
100
5 minutes into the session, your tutee gets “bored” and starts hiding under the table. What can you implement to maintain focus?
Possible Answers: 1) Reward system (candy/token reward) 2) Attempting to teach another way (using different learning strategies); 3) Provide an incentive
200
You have been matched! You call the families to find a time for your first tutoring appointment, however, your schedule conflicts with the family’s schedule. What do you do next?
Fill out a Rematch form and turn it in to the Front Desk or the ITPM box OR Email ITPMs (subject ATTN: ITPM) about rematch
200
How many computers are available for use during tutoring appointments in the back tutoring room? Name one way to use the computer in your session.
1) There are 2 computers available for use during tutoring appointments in the back tutoring room. 2) Ways to use computer in you tutoring session: research, writing papers, extra practice
200
Your tutee tends to easily remember spoken words, ideas, and lyrics to music. What learning style would probably fit best for this tutee?
Auditory Learning Style Tutoring Tips: - allow student to verbalize whenever possible - talk through steps in tasks - reinforce all visual directions with verbal clues - allow a lot of wait time for questions (give them time to answer the question; if they are still struggling, give verbal cues)
200
What is one way that you can involve the parent/guardian in their child’s learning?
Check-In Meetings! 1) Find a time to talk to the family at the center or by phone call to tell them what their child is doing well and what they can keep improving on.
200
You and your tutee finished homework early. What can you do to supplement your tutee’s learning?
Possible Answers: 1) Make copies of handouts (in the binder) for extra practice 2) Quick summary and review to make sure the tutee fully understands 3) Move ahead! (For some tutees, moving ahead might be a little overwhelming especially if you just mastered a topic during that tutoring session so be cautious with this!)
300
How many times are you required to contact the family after you have left a message during the first attempt to set up tutoring appointments?
2 more times within the week (3 times in total including leaving a voicemail)
300
Name 2 different ways to use a standard white board in your tutoring sessions.
Possible answers: 1) Play hangman to take a break from tutoring; 2) Show how math concepts relate; 3) Practice writing vocabulary; 4) Drawing This is a great resource for visual and tactile learners! Math - break down problems on the white board History - while reading the textbook, draw visuals that will help tutee visualize and be more engaged in reading Science - drawing images of cells, molecule pairs, etc.
300
Name one strategy you can use for visual learners.
Possible answers: 1) Give visual directions and clues; 2) Use flashcards, maps, graphs, color coding Tutoring tips: Math - Use flashcards - use the white board - color code the breakdown of a math problem Reading/ Language comprehension - HIGHLIGHTERS - use colored pens when taking notes Science and History - for vocabulary, USE HIGHLIGHTERS!!
300
The parent/guardian likes to hover over you by sitting at a table near your tutoring session making you and the tutee uncomfortable when you are tutoring. What is an appropriate way to handle the situation?
Possible Answer: Politely explain to the family that they must wait in the waiting area while you are tutoring. If they are waiting at a table, they also are taking up the space for someone else to tutor.
300
Your tutee is very chatty today and wants to tell you all about their day. What is an appropriate way to listen to your tutee but focus them on the session?
Possible Answers: 1) Find interesting subjects/talking points that you say you want to hear more about later, but after you do some homework problems. OR 2) Ask them how their classes went and what they learned? This can be used as a transition into their course work.
400
After receiving a “Notice of Match” email from ITPMs, what are the 3 things you, as a tutor, should do next?
1. Call families within 24 hours; 2. Schedule tutoring appointment by calling the CCI Main Line; 3. Email ITPMs with the status of contact
400
There are 3 special/custom whiteboards available at the center. What are they?
1. World Map 2. Graphing/graph paper 3. Lined (for writing)
400
Name two strategies you can use for tactile learners.
Possible answers: 1) Use movement to help reinforce the concept; 2) Allow the tutee to follow his/her finger as you read; Use manipulative learning aids (fake money, fraction towers, clock tower); 3)Use computers to write draft, do online work
400
A family thinks that you are a great tutor, so much that they want you come to their house to tutor their child more. What should you say/do?
Possible Answer: Explain to them that tutoring only happens at the center for the tutor’s and child’s safety. If they keep bothering you about it, elevate the situation to ITPMs.
400
You and your tutee did not have a particularly good tutoring session as your tutee got discouraged and frustrated easily. How should you conclude your session?
1) POSITIVITY -- point out what tutee did well in the lesson 2) COMPLIMENTS -- compliment them on sticking through the entire session 3) EMPATHIZE -- let them know that you understand how frustrating it can be and that you are here to help them
500
Your tutee is late, what are the procedures for this situation?
The tutor will call the family/guardian and wait 15 minutes. If the tutee arrives, tutor is only required to stay the remainder of the scheduled appointment. If they do not arrive, you are paid for the 15 minutes that you have waited. The family is responsible for paying the full hour before the next tutoring appointment.
500
Your tutee has been working hard for the entire tutoring session, name 3 resources in the center you can reward them with.
Possible Answers: 1)Treasure Chest 2) Brain Quest 3) Computer Games 4) Coloring 5) Basically anything that your tutee finds rewarding!
500
List 3 things you can do as a tutor to accommodate to Read/Write Learning Style tutees.
Possible Answers: 1) Utilize handouts 2) List/write out steps used to arrive at conclusion; 3) Encourage the tutee to write down examples in his or her notes for future study; 4) Have student summarize what they just read/learned by writing a paragraph
500
A family accuses you of not getting anything done during your tutoring session because the tutee’s homework is incomplete. What should you do?
Politely explain what you did in that lesson and why the homework wasn’t complete. If need be, tell ITPMs and we will help you deal with the situation.
500
During your tutee session, your tutee is struggling with understanding a problem. In what ways can you change the way you explain the problem so that your tutee can understand better?
1) Change your technique. Some tutees might learn better if you use a different approach (Visual, Auditory, Read/Write, Tactile) 2) Break down what you're teaching more Math Example: Stop during each part and make sure your tutee understands History, Reading Comprehension, Science Example: Break down each section and have them summarize each section in their own words
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