Who's Who
A Group Exercise instructor should check in with this person when they arrive.
Who is the Well Facility Attendant (WFA)?
The people responsible for completing an incident report when an injury occurs in The Well.
True or False: The person responsible for finding coverage if you cannot work your scheduled shift is yourself.
What is True?
A verbal disagreement between you and a patron starts to become physical. What should you do?
What is Group Exercise, and Who is Julia?
A person in this role provides operational support for the Well Attendant during a shift.
Who is the Rec Manager (RM)?
The staff member responsible for checking out equipment and how it is tracked.
Who is the WFA, and what is the Equipment Rental Form (on Teams)?
The GX class that requires participant registration and check-in.
What is Box & Burn?
You decide an issue involving a patron requires additional support, and you need to contact the GA for assistance. When during the event is the appropriate time to do so?
After you've attempted to resolve the situation appropriately and the issue continues or escalates.
The information that a Group Exercise instructor should communicate during check-in with the WFA.
Match each Graduate Assistant (GA) with their professional staff supervisor.
Kam:Makayla, Owen:Chris, Haley:Diane
What is removing the "Class in Session" sign, locking/unlocking the studio as needed, and checking that storage closets are organized?
A backup Bluetooth speaker should only be used in a studio during this scenario.
When is the studio's surround-sound Bluetooth system not working?
A participant wants to enter a class after the studio doors have been locked. What policy should you explain?
Studio doors are locked five minutes after the start of class or once the class reaches capacity.
How long a WFA should wait before locking a studio door during a Group Exercise class?
What is five minutes after the class begins or once the class has reached equipment capacity?
If you have a question, this person is who you should check with before contacting a Pro-Staff member.
The steps one would take if a GX instructor does not arrive for their scheduled class.
What is checking DSE for cancellations, attempting to contact the instructor, notifying the GA or Pro-Staff, and following supervisor instructions regarding the class?
You're explaining a policy to a frustrated participant. What should you avoid doing?
Arguing, raising your voice, taking the situation personally, or "speaking down" to the patron.
This professional staff member oversees private Group Exercise reservations.
Who is Makayla?
A patron approaches a WFA on shift and explains that the GX class they're in has run out of mats, and they ask if they can rent one out from the Front Desk. This is the policy we have about equipment capacity.
What is no rentals allowed from the front desk if the studio is out of mats?
The time that Rec Managers arrive at The Well to assist with weekday building operations.
What time is 4pm?
A participant suggests, "The rule doesn't apply to me". How should you respond?
Calmly explain that policies apply equally to all participants and offer alternative options for the current or future.