On the Phone
Send a Letter
Med Office Tech & Supplies
Medical Records
More Medical Records
Appointments
100
The first thing you should do when answering the telephone
identify the medical office and yourself
100
Provider’s name and address that are printed at the top of formal business stationery
Letterhead
100
Type of pointing device
mouse
touchpad
trackball
100
Where important information about a patient's medical history and present condition is found
patient’s health record
100
Age most states consider children to be adults with the right to privacy
Age 18
100
Most patients are willing to wait no more than ____ minutes to be seen by a medical provider.
20
200
Saying words correctly
pronunciation
200
Correct dateline format
December 7, 2022
200
Device used to input printed matter and convert it to a format that can be read by the computer
Scanner
200
Information on the patient registration form?
Demographic, Insurance, Employment, Emergency Contact
200
appropriate way to delete information on a medical record
draw a line through the original information so it is still legible
Place a note near the correction stating why it was made
200
he first step in preparing the appointment book
establish the matrix
300
Speaking clearly and distinctly
enunciation
300
Notations below the signature include
number of enclosures
names of other people who will receive copies of the letter
300
Information is stored permanently on this internal device for later retrieval.
Hard Disk Drive
300
Summary of the reason a patient entered the hospital, the care received, and the outcome of the hospitalization
hospital discharge summary
300
When a medical record is received from another health provider...
entered into the patient's chart
300
Time for a complete physical examination
30 to 60 minutes
400
After speaking with a patient on the telephone
document the conversation in the patient's record
400
Type of letter style where all lines are typed flush with the left margin
Full-block letter style
400
A collection of records created and stored on a computer
database
400
First document found in a patient's financial record
patient registration form
400
Recording information in the medical record
Documentation
400
Follow-up office visit length
5 to 15 minutes
500
Telephone calls that require the practitioner’s personal attention
Patient requests to discuss abnormal test results
500
Tip for writing an effective letter
know the type of person being written to
500
Items used once and then must be restocked
Expendable items
500
Signs
Objective or external factors that can be seen or felt by the practitioner or measured by an instrument
500
Reviews by medical staff on random records.
Internal audits
500
Appointment scheduling systems allows patients to arrive at their own convenience with the understanding that they will be seen on a first-come, first-served basis
Open-hours scheduling
600
Condition that requires immediate medical help
Trouble breathing
600
When writing a letter use Active or Passive Voice?
Active Voice
600
Needles, syringes, and lubricating gel are examples of what type of supplies
clinical supplies
600
Symptoms
Subjective or internal conditions felt by the patient
600
Audits that are done by medical staff before patient billing
prospective internal audits
600
Appointment scheduling system that assumes a steady stream of patients all day long at regular, specified intervals
time-specified scheduling - also called stream scheduling
700
Proper telephone etiquette - examples
Identifying practice and self when answering call
Enunciating, correct pronunciation
Asking reason for call before placing on hold
700
Supplies absolutely necessary for smooth running of the medical office
Vital supplies
700
SOAP
Subjective
Objective
Assessment
Plan
700
Color used by some facilities to ensure handwritten records are the original versus a copy
700
Appointment scheduling system that is based on the reality that some patients will arrive late and others will require more or less time than expected
wave scheduling
800
Before putting a caller on hold
ask the caller to state the purpose of the call
800
Total purchase price divided by the number of items
Unit Price
800
Information entered in the record at the time of a patient's visit, not days, weeks, or months later
Due Course
800
When should you record exam and test results?
As soon as they are available
800
Appointment scheduling system in which two or more patients are scheduled for the same appointment time
double-booking
900
message is logical and free from ambiguity
Clarity
900
Disadvantage of rush orders
Higher Costs
900
Information entered in the record days, weeks, or months later
Convenient
900
Appointment scheduling system that groups similar appointments together during the day or week
cluster scheduling
1000
Communication that contains all of the necessary information
Copmpleteness
1000
Right to sign a release-of-records form for a child when the parents are divorced
either the mother or the father