LQA: Server
Perfect Breakfast
Perfect Breakfast
Perfect Breakfast
Perfect Breakfast
100
Did a server offer what with a refill/fresh pot of coffee?
Clean cup
100
Dishes, china, glassware should be properly _______ brought to the stwearding area and bussed appropriately.
Stacked
100
In the case of a single diner hosts should offer _______, and servers should confirm with guest they do not want a ______.
Newspaper
100
Junior servers should communicate regularly with ________ regarding replenishing buffet
Kitchen
100
All colleagues should _____ guests in opportunities that present themselves?
WOW!
200
Were all tables in the restaurant consistently laid up promptyly cleared within ___ minute(s) when guests depart?
10 minutes
200
Doors should be open when?
10 minutes before scheduled opening time.
200
Upon completion of briefing servers should?
Check their sections.
200
Hosts should greet guests within ____ seconds of arrival?
30
200
Ensure order is delivered to guest within ___ minute of pickup from kitchen.
1 minute
300
Did the employee make ________ and anticipate guest needs with service being attentive at all times?
Eye contact
300
If no reservations host should ask guest their _____ and use it
Name
300
Hosts and servers should replace ______ with ______ for guests wearing dark suits, outfits.
White napkins, black napkins
300
What should a server do to prepare section?
Inspect your section
300
Server should provide further details about LC+, special features and the ______?
Buffet
400
Did the employee use the guest name at least ______?
Once
400
Server places bill on the table when?
After the order has been delivered
400
Junior servers should maintain cleanliness of the buffet by replacing _____ / _____ as needed
Serving utensils/drip plates (slates)
400
A buffet item should never go completely ______ before replacing it.
Empty
400
Hosts should inform servers of 1) _______, 2) _______ 3) ____ preferences/special requests.
1) Name 2) FPC status 3) FPC
500
Were the employees well groomed and immaculately presented in a clean _______, ________ shoes, and wearing ________?
Uniform, polished, namebadge
500
When offering coffee or juice, server has _____ in one hand and _____ in the other, ready to pour IMMEDIATELY.
Coffee pot and juice jug
500
Your uniform should be _____ and ______?
Clean and pressed
500
Junior servers should ensure order is _______ before delivery.
Accurate!
500
During the ordering process server should inquire about guest _______ (toast type, doneness, ________)?
Preferences, condiments
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