Where Do I Send Them?
A student wants to check out a book. Their first stop can be here.
What is a Q&i Desk or Self-Checkout?
This is the main library discovery tool patrons can use to search for articles, books, databases, movies, video games, and more.
What is DiscoverUR?
Q&i stands for this.
What is Questions & Information?
The three Q&i Service Points are...?
The Carlson Science & Engineering Library is named for this inventor of xerography.
Who is Chester F. Carlson?
A student wants to find a required textbook or other course material their professor placed on short-term loan.
What is Course Reserves?
A student needs help finding sources for a paper, developing a research topic, or figuring out citations. This person can help.
Who is a subject librarian?
Students, faculty, and staff need this to borrow materials from the River Campus Libraries.
What is a current University of Rochester ID (URID?)
Fill this out to report if you have an interaction at the desk that makes you feel uncomfortable or unsafe.
What is the Negative Interaction/Incident Report on the Q&i Dashboard?
At what dollar amount do patron accounts have their borrowing privileges automatically suspended due to fines or fees?
What is $25?
A patron has a question about doing research in a particular academic discipline. What is the appropriate approach?
Show them how to schedule a Research Consultation with their Subject Librarian.
A student says, "I need an article about climate change, but I don't remember which database the librarian showed us during our library instruction at the beginning of the semester." One good place to start is this library resource.
What is a research guide?
This library service lets patrons borrow books, articles, or other resources that River Campus Libraries does not own.
What is Interlibrary Loan?
Before biweekly timecard approval, all timecard edits and emails to supervisors regarding timecard issues are due on this day at the latest.
What is Sunday Night before Monday Timecard Approval?
A student studying music asks where they find the University's specialized music library.
What is Sibley Music Library?
A patron needs specialized help with archival materials for a research project. Where can you send them to?
What is Rare Books, Special Collections & Preservation (RBSPC)?
A student has searched DiscoverUR but is getting way too many results. This feature can help them narrow their search.
What is Advanced Search or Refine your Results?
Name 3 types of materials that must be returned directly to the desk from where it was borrowed.
What are Course Reserves, current journal issues, equipment, reference materials, etc.
You have an appointment in a few weeks that conflicts with a scheduled desk shift. You know there's an appropriate process for adjusting your schedule, but forget what it is. You can reference this handout to remind yourself what to do.
What is the Q&i Schedule Management Guide?
Name 4 Safety/Security measures all 3 Q&i Desk Locations are equipped with or have.
What are Duress Button, Security Camera, Emergency Preparedness Box, AED, Narcan, Bleed Control Kit.
A student has to view a foreign film for their course. The film is DVD and can only be viewed on specialized media equipment. Where can you send them?
What are the reservable viewing rooms in Art & Music Library? These are two rooms equipped with large screens and specialized media equipment to view specialized or foreign films.
A student asks, "Can you just do my research for me?" While maintaining professionalism and good customer service skills instead of doing the research for them, you can do this.
What is help them develop a search strategy, identify appropriate resources, and/or connect them with a librarian for research assistance?
List 4 loanable materials or services all 3 Q&i locations loan out/provide (can be a combination).
Loanable Materials: Phone Chargers, Calculators, Prayer Rugs, Headphones, Books, Course Reserves, Interlibrary Loan
Services: Hold Request Pickup, Basic Research Assistance, Renewing items, Campus Wayfinding, etc.
What is Collaboration, Humanity, Adaptability, Ownership, Stability?
Which library holds the oldest physical object in River Campus Libraries?
What is the Art & Music Library? They have a 3rd Century Roman tile mosaic on permanent loan from the Memorial Art Gallery.