Parental Control
What additional controls can a parent set, such as managing spend categories?
Parent can set additional controls such as managing spend categories.
Which payment service is NOT available on this account?
A. ATM
B. Zelle
C. Debit Card
B. Zelle
True or False: Children can use Bill Pay with their Online Banking access.
False. Digital features not available to child: Bill Pay, Mobile Check Deposit and other transfer methods outlined previously (Zelle, PayPal, etc.)
True or False:The primary account owner for this account is the parent.
True. The primary account owner is the parent and authentication of the primary account owner is required prior to conducting any transactions or answering any questions on that account.
What type of deposits can parents do o the child's account?
True or False: The parent has their own login and can view the child’s account with their other accounts.
True
At what age does a parent need to create an Online Banking (OLB) ID for the child?
A. Under age 6
B. Ages 6–12
C. Ages 13–17
D. Any age
B. Ages 6–12
The parent will need to create an OLB ID for a child aged 6-12. If the parent wants to remove the digital access, they can close the child’s OLB ID and the account will remain open.
True or False: Statements for this account are available to both the parent and the child.
False. Statements will be available only to the parent.
Where can parents order/replace a debit card for their child?
Parents can request a new or replacement debit card for their child through the Online/Mobile Banking application and the Mobile web browser under Parental Controls settings.
What overdraft setting is automatically applied and cannot be changed?
The account is automatically set to Decline All Overdraft and cannot be changed.
What happens if the parent removes the child’s digital access by closing the child’s OLB ID?
If the parent wants to remove the digital access, they can close the child’s OLB ID and the account will remain open.
Which channels can the parent use to transact on the account?
A. Online Banking only
B. Mobile and ATM only
C. All channels
D. Financial center only
C. All channels
What type of real-time alerts can parents receive?
Who can deposit cash or paper checks into the account?
A. The child
B. Either the parent or the child
C. The parent only
D. The bank only
C. The parent only
Only the parent can deposit money into the account as the owner of the account.
Which of the following describes a child’s digital access with an OLB ID?
A. Full account management
B. Balance viewing and transaction monitoring
C. Ability to send payments
D. Access to parent accounts
B. Balance viewing and transaction monitoring?
True or False: The child can request most servicing actions at a financial center without the parent present.
False. The child has limited access to servicing inside the financial center without the parent present. Servicing is limited to claims on the account.
True or False: Parent can temporarily lock and unlock their child’s debit card at the financial center
False. Parent can temporarily lock and unlock their child’s debit card online
Which digital features are unavailable to the child?
A. Viewing transaction history
B. Bill Pay and Mobile Check Deposit
C. Debit card purchases
D. ATM withdrawals
B. Bill Pay and Mobile Check Deposit
True or False: Erica® virtual financial assistant is available to all children with an OLB ID.
False. Only available to children age 13 or older.)
Who is contacted if there is debit card fraud on the account?
A. The child
B. The branch manager
C. The parent
D. Customer service only
C. The parent