Service Express
How long has Service Express been in the TPM industry?
29 years
What is the average response time for a call back on a service call with a Service Express Engineer?
10 min
What are the three data center equipment categories that are covered with Service Express?
Servers/Systems, Storage, Network
Speaking of different, in ancient Greece, throwing in apple at someone was a declaration of what?
Love
What is the average savings you can save your customer by partnering with Service Express?
30-60%
Speaking of needing service, power outages in the US are mostly caused by what?
Squirrels
How many accounts does a typical engineer handle?
30 or less per engineer per territory
Aside from Post Warranty Maintenance, what other services does Service Express support?
Time and material services and data center relocation
The average Net Promoter Score averages 30 for OEMs, what is Service Express's Net Promoter Score?
90
When is a good time to position Service Express to your customer?
When the OEM is limiting or no longer offering support for their equipment
What is the standard markup offered to CDW from Service Express when competing directly against an OEM?
33%
Service Express assigns how many engineers to an account?
two- a primary and a secondary
Speaking of products, in what year were the first Air Jordan sneakers released?
1984
Service Express is loyal to the partnership of CDW, would they ever take a deal direct?
NO
Gap Coverage
If your customer tells you, we are facing budget cuts and/or can't order new hardware at this time- what is another option to present?
Service Express, lowers the maintenance renewal costs to help fund the future refresh
"Your going to need a bigger boat" originated in what movie?
Jaws
Where is the equipment that Service Express supports is located?
What is - in the Data Center
If an equipment refresh isn't possible, what would be the most profitable next best option?
Partnering with Service Express to extend the maintenance agreement
If your customer is complaining about service received from the OEM or the OEM is to expensive on their maintenance costs, who is a TPM vendor that can help?
Service Express
Can Service Express predict what equipment parts are fail in the equipment that we support?
Yes with On Deck Predictive Sparing Software
When placing a service call with Service Express, you would use one of these two options
What is using the Express Connect Portal or calling our 1-800 number
Where are parts for customers stored/located?
52 regional offices throughout the US and our main parts distribution center in Grand Rapids
What is the average first time fix rate percentage with Service Express?
97%
What country was the Caeser salad invented in ?
Mexico