Scanning in/ out
Walk them around the facility to find parents, give them a late slip, and write their name in the book.
when do we move toddlers?
once the 3rd person arrives.
also when the 3rd person leaves.
besides that, toddlers need to be in the back
if I arrive at 4 but am scheduled for youth zone, what do I do?
Go to SP to help open because the YZ is not open until 4:30p
When getting a parent because of an injury or behavior issue, what needs to be done first?
Fill out the liability report, boo boo report, or behavior report.
If the kid is 4 but not potty trained fully, what do you do?
They are to stay in toddlers because they need to be potty trained in order to be on the slides
What happens if a parent tells you something about accommodations or that something is allowed
Look at notes on the account/ alerts. they might not be telling the truth!
when do they classify as being in the toddler section?
when the baby can walk steadily and without assistance. do not put an unstable baby back there
what are the ratios?
1-10
1-15
What happens when there is a head injury?
Write the report and get parent
if there is nothing to do, what do you do?
clean:)
clean again:)
make copies, organize, laundry, make sure everything is up to par
what happens if there is a nation wide member?
confirm with the front desk and then make sure to note that the computer number is off
if you are in infant section and cannot calm down the baby, what do you do?
switch with someone. try not to get the parent unless everyone has tried and no one can help.
this is a perk... we try to allow parents as much time to themselves as we can
what happens if we dont have enough staff for the amount of kids
waitlist!
if someone gets into a fight, which parent do I get first? The one who caused the issue or the victim?
the one that caused the issue
WHY?
send another staff to try and find the parent
no. never.
only if it is our fault that the computer is not working and I see they have a scanner in their hand
do we hold babies and toddlers for fun?
no. put them down
we are only holding to comfort, then they go back down.
if they are un-comfortable get parents because we cannot hold them the entire time
it's okay to ignore for a little
when do we get the LOD?
to have difficult conversations with parents, to grab a parent if we are not in ratio...
do we ever use the phone to call parents?
no :)
over the walkie, how would I express that I need someone to come to my room due to the number of kids we have
can someone please come over for ratio?
NOT we are over ratio I need help
what happens if an 8 year old tries to go to SP?
not allowed!! tell parents to head to YZ. if youth zone is not open- let them know the schedule
should we rotate between sections?
yes. if you cannot on your own, it will be added to your schedule to do so.
if we go on a waitlist, what do we do?
do parents need to stay in the building? what happens if we cannot find them
ask LOD to call. make sure they put notes in the account. parent needs to be in the facility, not in car
do we sit on the platforms?
no! actively engaging at all times.