Expectations
True or False: As long as I text in the group chat, I can be late whenever I want to be late
False! There is an expectation that you arrive to your shift 5 minutes early.
Where should I be in the youth zone if kids are playing ping pong and other kids are at the blue table doing arts and crafts?
I should position my body to where I see all of the kids in the room so I can stop issues before they happen
True or False: If a child is 6 and they are being disrespectful, it's okay because they are probably just in a phase
False! No matter the age, if they are having behavioral issues, write them up and get the parent.
Tell Michelle :) Please do not assume that someone else did because they probably didn't
How serious are head injuries? What should I do in a situation where kids hit their heads?
Get the LOD. Liability report
If I arrive at the SP at around 3:50p and want to head in early, what should I do?
Keep the doors to the SP locked so members cannot come in early. Also wait until 3:55p to clock in. If I get there at 3:55p, I should also keep the doors locked until we open at 4 so members do not enter when we are not open
What should the staff do if they see the kids running around playing ball games in the YZ?
that means it is time to play a new game or take them outside where they can run in a safe environment
If I am at the front desk, what papers am I responsible for?
Making sure all the information on the sign in sheets are COMPLETED. making sure everyone scans in. headcount paperwork.
W2W... if I want a shift covered, what are the steps in order?
1. put it on the tradeboard
2. text in the group chat
3. reach out to everyone individually
4. reach out to michelle to see if she can help
Rooms are cold, it's about to get "cold" outside- what can I wear and what is not in the dress code?
CAN WEAR- black- or khaki-colored bottoms, Y logo on my jacket or sweatshirt. I can wear a black jacket under my uniform shirt if I do not have one with a Y logo.
If I come to work and realize I forgot my nametag... what do I do
Come grab a random one from Michelle's desk AND DO NOT FORGET TO RETURN IT
When a child looks over or under the age limit, what do I do?
check active net. there might be notes or alerts! grab the parent, tell them the policy
I just wrote a behavior report, what next?
I just did a boo-boo report, what next?
Tell the parent. we need to tell them as the incident happens, so the kid doesn't say something crazy instead
If my shift is 5-630, what does that mean?
That means you are for ratio. Go to the SP and see if they need help, make sure the toddlers are in the back. leave early if you are not needed and stay a little later if they need you for ratio. same with other shifts...no one will break child labor law
They can not be in a section by themselves. they can help for ratio, but cannot be the only one in there for ratio. They can make copies, clean...
True or False: As soon as a child looks slightly upset, I should hold them.
False. stop holding the children.
they become co-dependent and sets an expectation. we are not allowed to just hold babies or toddlers because we think they are cute...
Should I be promoting anything when I am in the YZ?
I am so glad you asked! Yes. KDO always, and if not KDO, the special event that is going on that you have a flyer for
Do we accommodate everyone? When is enough, enough?
No. If you write a behavior report and you notice that kid has 1000 other reports, tell michelle and she will handle it. we cannot jump through hoops or do 1 on 1 care
If I see that everything is CRAZY at the end of the shift, but it is already 12:05... what do I do?
Alert the group chat :) the more people know, the better and they can prepare.
this goes for the laundry, cleaning, organizing, papers and copies
Tell me about KDO...
Kids day out! A day of camp when Hillsborough County does not have school. do you want to work it or are considering working summer camp?
True or False: Since my friend is doing it and I do not see them getting in trouble for being lazy and taking short cuts, that means they are not getting held accountable and I should do it too
FALSE! I am always watching and will correct you privately. do not get lazy, I know all :)
Once the person goes to help the SP, what do they do?
What do I do when it's 4 and the YZ doesn't open until 430...
Go back to YZ if they are not needed
Open the SP, then head over at 430
Do we also report behavior and incidents in the YZ?
Of course
When things get crazy, how to communicate, what to communicate, what do we do?
DO not speak ill of kids, parents, staff, or anyone else when there are families in front of you.
If Michelle texts me during my shift...
or anyone for that matter
Do not reply... you cannot be on your phone during your shift (apple watches either)