MIA Client
What documentation step must the DSP take regarding the initial email sent to the FCM about the 1-week MIA client?
Upload the email into CMP (cut and paste the actual email sent).
(The protocol requires the DSP to upload the email to the Case Management Platform (CMP) by cutting and pasting the actual text.)
After a client's first No Show, what is the maximum time allowed for the DSP to contact the FCM via telephone?
Immediately (within 3 hours)
(The protocol requires the DSP to contact the FCM and advise of the No Show immediately, setting the limit at within 3 hours.)
If you have a SPT-E referral that needs to be covered, who can cover this SPT-E visit for you?
A bachelor level provider
(Family Advocate “FA”)
This is the specific letter of the Safe Sleep ABCD’s that means the baby should have no loose blankets, pillows, or toys in the sleep area.
What is A (for Alone)?
For cases impacting the immediate safety of the child(ren), a DSP should notify the FCM and supervisor, and may also contact law enforcement or make a report to this 1-800 number.
What is the Child Abuse Hotline?
The Mentor or Assistant Director must make a determination on what specific staffing matter before proceeding with the remaining protocol steps for a 1-week MIA client?
Whether to allow the client one more week of missed appointments.
(The protocol explicitly states the Mentor/Assistant Director must make this determination regarding the DSP assignment before continuing the steps.)
After a single No Show, what must the DSP communicate to the client via telephone call or text?
The details (date and time) of the next scheduled appointment.
(The DSP must contact the client to advise them of the next scheduled appointment date and time to maintain engagement.)
If you are a paraprofessional, who should you ask first to cover a para-level referral?
Another paraprofessional provider
(FSS” FAMILY SUPPORT SPECIALIST)
A child safety seat should be secured so snugly that it moves no more than this measurement, back-to-front or side-to-side.
What is 1 inch?
As a home-based service provider, this is the staff's essential focus to help keep both themselves and the children they serve safe.
What is being aware of your surroundings?
What is the consequence the DSP must advise the client of in the note left at the client’s residence, should there be a 2nd week of No Show/No Contact?
Services being discontinued (case closure at Family Time).
(The note must advise the client that a 2nd week of No Show/No Contact will result in services being discontinued (case closure at Family Time).
The No Show policy applies when the client no shows. What are the two specific circumstances where this policy is not applicable?
If placement is the no show OR if technical difficulties interfere with the scheduled appointments.
If a child gets hurt during a visit and needs to go to the hospital, should you complete a critical incident report?
Yes
According to the Safe Sleep ABCD's, this letter indicates that a baby should always be placed on this part of their body when sleeping
What is B (for Back)?
The DSP must check that this specific safety item is accessible and working in the home, as its failure could endanger the occupants.
What is a smoke detector?
When must the DSP request a Child and Family Team Meeting (CFTM) for a 1-week MIA client?
Within 1 week.
(The protocol specifies that the CFTM must be requested within 1 week via email to the FCM.)
According to the "Inconsistent Attendance / Frequent No Shows" policy, what specific failure rate triggers the process for "2 consecutive No Shows?"
Failing to attend 50% of scheduled meetings/appointments/SPTs over a 2 week period.
A child does not want to eat the food their parents brought, should we write a critical incident report?
No
The C in the Safe Sleep ABCD's stands for this, meaning the baby should always sleep on a separate, firm surface like a crib, bassinet, or portable play yard.
What is C (for Crib)?
A DSP should observe and inform the FCM of any concerns regarding the cleanliness of the home or the lack of these, which should be functioning.
What are utilities?
If service is terminated due to lack of response to the CFTM request or client non-attendance, what immediate action must the DSP take to notify the client?
Notify the client immediately via telephone call or text that services are discontinued and they should contact their FCM.
Following a request for a CFTM after the 2nd or 3rd No Show, what two conditions can lead to service termination?
If the FCM/DCS does not respond to the CFTM request within one week, OR if the client doesn’t attend the CFTM.
If your car breaks down during a visit or homebase/homemaker, should you fill out a critical incident report?
Yes
This specific adjustable strap system on a car seat must be placed at or below the child's shoulders when the seat is rear-facing, and at or above the shoulders when forward-facing.
What is the Harness?
Along with weapons and sharp objects, the DSP should check that these two common household items are stored safely and out of a child's reach.
What are medication and cleaning supplies?