Permits
For an Alarm Permit Application- What portal is an email mandatory?
CITIZEN PORTAL
Where do you load CAD information into FAMS currently? (name of the tab)
Import Incident Data
Where can you view Invoices under a specific permit?
VIEW INVOICES
Will we be sending out zero penalty report in FAMS?
NO!
What are the different types of portals?
Citizen Portal
Admin Portal
Alarm Agency Portal
There are 5 possible Noncompliant Permit Status; name 2 of the types!
ANSWER:
Cancelled
Cancelled- Expired
Expired
Temporary
Suspended
Name one of the two FALSE disposition code resulting in a charge!
HF (Human False) PF (Unknown False)
In the Citizen Portal can you pay your invoice without making an account?
Yes
What can we use to see who changed items in FAMS?
The audit log or the Notes History (also availble under the Master Report)
Can you name one of our tech gurus from PMAM?
Abdul & Raj
What Noncompliant Permit Status will allow for a new permit to be created at the same address? (there is only 1)
Cancelled
When processing CAD after accepting the Matched Incidents Permit numbers what do you process next?
Unmatched Incidents
When processing CAD after accepting the Matched Incidents Permit numbers what do you process next?
Issuance
Where can you find the payments you have processed doing mailed in renewals? To reconcile at the end of the day.
Payment>Reports> Payment Received Report
Alarm Adminitistrators ONLY - Can you list your work cellphone number off from memory?
NO
Where can you update the Alarm Company on a specfic permit?
Alarm Information --> left side menu on a permit
Is an unimportable incident loaded into the FAMS system?
No, Unimportable incidents contain information that is missing/and incident # already in the system or is an incorrect format.
Where can alarm companies view a break down of the incidents on an invoice through the alarm portal?
Under alarm portal>Invoices> Select Invoice # (second page) or View details
Where is the Master Report for a specific Permit?
Under a Permit > Left hand menu MASTER REPORT - everything for the entire permit is listed here in one spot.
How long is our soft launch phase prior to GO LIVE!
10 business days
How do you make an invoice once a payment is received for a Temporary Permit?
Payment without Invoice --> left menu
Under Payment details>Invoice Type {Issuance}
Under incident matching when processing Unmatched Incidents what can you press to view both the entered incident information and the suggested permit information?
Incident Number
You have a customer at the front who left their form at home! You have found their permit, how can you reprint their invoice? (From View invoices)
Under View Invoices > Click the actual invoice number (123456) a pdf will open that you can print!
Where can you find a list of the Temporary Permits that you created within a set time? In this report you can search for any noncompliant status!
Incident>Reports> Noncompliant Incident Report (Set to Temporary)
Where can we see citizen applications that completed all mandatory fields but did not pay for their permit?
PERMIT> APPROVE PERMIT