Attendance Policy
What percentage of available events must part-time event staff be available to work each calendar month?
70%
What are the three specialty events the Spurs due before each game?
Courtside Experience/ Fan Rails/ Warm Up Watch
What email address should you use if you need to call off for a shift?
EventStaffing@spurs.com
At Frost Bank Center, where do you go after checking in to receive your staff briefing for a Concert?
Ultra Club Bar
What do you swipe to clock in and out on the Dayforce touch clock?
Your credential
How many hours before your scheduled shift do you need to notify management for your absence to potentially be considered excused?
At least 8 hours
At Frost Bank Center, where do you go after checking in to receive your staff briefing for a Spurs game?
Section 122
At Frost Bank Center, what lot should Fan Experience staff park in?
Pink Lot (formally lot 5)
Alcohol cut off for a concert is
30 min before the end of show
Where in Dayforce can you see your scheduled shifts, time worked, and pending or approved time-away requests?
The Calendar.
How long do you have to submit required documentation after calling out for the absence to be considered excused?
48 hours
Alcohol cut off during a spurs game is
the start of the 4th quarter
At Toyota Field, where do you go to check in for your shift?
Guest Services at Section 102
During concerts Line Control positions are responsible for
maintaining merch lines, ensuring they are moving efficiently and not blocking the walkways
How far in advance can you begin adjusting your availability?
Starting on the first Sunday that is at least two weeks after the present day.
You have a 6:30 PM call time. According to the clock-in policy, what is the earliest and latest time you can clock in while still having the system round it to your call time?
6:23 PM–6:37 PM
Premium Doors for a spurs game open at what time?
90 min before tip off (this includes Ultra Club)
You're working your first shift at Frost Bank Center. What two uniform pieces will be provided to you when you check in?
Your black vest and black tie.
What ticket gets you access to the charter level during a concert
All tickets including balcony
How many shifts can an employee offer for trade during one pay period?
4 shifts.
You don't show up for your scheduled shift and don't contact management beforehand. What is this called, and how many consecutive occurrences can result in job abandonment?
A No Call No Show; three consecutive no call no shows can result in job abandonment.
What are the mandatory training at ALL NBA employees have to complete at the beginning of each season?
NBA Gaming/ Respect in the workplace/ Confidentiality and Privacy
You arrive at Frost Bank Center for your first shift but don't have your SS&E credential yet or you left your credential at home. What should you bring and what should you tell Security?
a valid form of ID.
When there are two concerts/shows in the same day staff are expected to participate in the ______ following show 1
quick flip
True or False: Offering your shift to a coworker and swapping shifts with a coworker are the same process in Dayforce.
False. Dayforce has separate options for offering a shift to a specific coworker and swapping shifts with a coworker