PEM Guess Who
This manager has worked in seven different hospitals throughout their career.
Juanita
How often should you be conducting Gr8 Start meetings?
Once per shift
What is the top box response on the NRC paper survey that counts toward our overall score?
"Yes, definitely"
There are multiple steps included within the "pleasant entrance" standard. What is one of them?
Knock on the door, state your name, state the department name, explain what you are there to do, ask permission to enter
Who slapped Chris Rock at the Oscars?
Will Smith
This manager played in the Little League World Series when they were younger.
Dean
Who should attend Gr8 Start meetings?
What is the question on the NRC paper survey pertaining to food quality?
"Were you pleased with the quality of food services during this hospital stay?"
What are the two questions on the NRC paper survey generally focused on?
Food quality & courtesy
This broadcast journalist and television personality known for breaking barriers for women tragically passed on December 30th.
Barbara Walters
This manager's nickname was "Switchblade" given to them from their college tennis coach.
Maggie
This week's Gr8 Start "Key Daily Demonstration"
Communicating with patients
There are many drivers of food quality. Name four.
Taste, Temperature, Accuracy, Timeliness, Presentation, Diet compliance
What are the four pillars of our Positive Impressions program?
Defining Moments, Tailored to Fit, Expertise, Engagement
Which beloved celebrity couple got married in 2022 after breaking off their previous engagement in 2002?
Ben Affleck & Jennifer Lopez
This manager was on an episode of "What Would You Do?"
Jenna
This week's "Diet Education" is centered around which diets?
Clear & Full liquid diets
What is one thing we can do to proactively address any potential issues with food quality prior to meal service?
Complete the taste/temperature log
We have KPIs tied to patient satisfaction per our contract. Which question(s) on the NRC paper survey do we have dollars at risk for?
Both "food quality" and "courtesy"
Which web-based game became a phenomenon in 2022?
Wordle
This manager has never broken a bone.
Katie
There are four total "checks" or "inspections" with regards to the current patient meal that should happen prior to Gr8 Start. What are two of them?
Taste/Appearance, Temperature, Garnish, & Utensils/portioning
What is the current "food quality" top box score that correlates to the 50th percentile?
35.6
Where can you find a summary of patient rounds completed, trending opportunities, and rounds conducted each day of the week?
Weekly dashboards sent out by Jenna on Friday
Which site saw the largest improvement in their "food quality" score from 2021 to 2022?
Palisades increased their "food quality" score by 0.4 from 2021