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What are the types of massage you offer?
Sir/Madam, we offer various types of massages.
You can choose from the selection of RELAXING, SWEDISH, THAI, SHIATSU and SARI.
Would you like me to book in advance?
Where is the hotel located?
Sir/Madam, we are located in the business district of Dasman area on Abdallah Al Ahmed Street.
May I show you the location on the Location map?
Do you offer free shuttle service ?
•Yes Sir/ Madam, we provide complimentary shuttle services every hour to the airport and complimentary shuttle from the airport to the hotel according to the flight details given.
May I assist you on booking a shuttle?
How many restaurants do you have?
Sir/Madam, we have two Restaurants and a Café.
Our main restaurant is the Downtown restaurant which is located at the first floor. We also have the Square Restaurant which is located in the lobby and the Shisha Terrace Café besides the lobby.
Should I assist you in making a reservation?
How much is the buffet?
Sir/Madam, Downtown restaurant serves daily buffet both international and oriental food for breakfast, lunch and dinner.
Breakfast price is 6.5 Kd and 10 Kd each for lunch and Dinner on Fridays, we have brunch from 12:30 to 4 Pm at a price of 12KD.
Would you like me to book/reserve a table for you (sir/madam/guest name)?
At what time does the Downtown restaurant open?
Sir/Madam, Downtown Restaurant is open daily for buffet breakfast from 6:30 am –11 am, lunch from 12:30 pm– 4:00 pm, and dinner from 7:30 pm to 11:30 pm.
Would you like to reserve a table for Breakfast, Lunch or Dinner?
Where is the Smoking area?
Sir/Madam, Our smoking area is located at the entrance of the hotel.
May I show you the smoking area?
Where is the prayer room located?
Madam/Sir, our prayer room is located at the basement 1 marked B1 on the lift.
For your convenience, the washroom is located next to the prayer room.
Would you like me to show you the way?
Do you offer a complimentary breakfast in our rooms?
Sir/Madam, we don’t serve complimentary Breakfast in our rooms but we have the Room Service Breakfast Menu for you to order from, however, you will be charged according to your order.
Would you like me to ask Room Service to take your order?
Where I can change my money?
Sir/Madam, you can exchange your money at the reception.
Would you like me to assist you on this?
How to connect with the Wi-Fi/ internet?
Sir/Madam,
For In –house Guest:
After selecting Copthorne Wi-Fi, Open the browser and you will be directed to the Wi-Fi Login Page. You can login through Guest Account by entering the Room number as your username & your last name as the password.
Would you like me to assist you instead?
For Guest in Banquets /outlets etc:
You can login to Copthorne Wi-Fi by obtaining a Wi-Fi voucher from our reception which will contain the Username & Password.
Shall I get you a voucher?
Do you have an ATM Machine?
Sir/madam, we don’t have an ATM in the hotel, but we can surely help you out with the location of the nearest ATM.
The nearest ATM is located within a 5 min walking distance from the hotel inside the Sanabil Tower.
Would you like me to show you on the location map?
Could you tell me the direction to pray inside the room(Qibla)?
•Sir/Madam, the Qibla direction is already mentioned on the ceiling of the Guest Rooms.
Do you have a gym in the hotel?
Yes Sir/Madam, we do have a gym located on the 23rd floor; marked as ‘Fitness Inn’ on the lift. It is open from 6 am – 10 pm.
Shall i make the booking for you?
Do you have a swimming pool in the hotel?
Yes Sir/Madam, we do have an Indoor swimming Pool located on the the 23rd Floor inside the Fitness Inn Health Club.
Shall i make the booking for you?
Where is the Banquet office?
Sir/Madam, our Banquet Office is located on the 1st floor.
Shall I call the Banquet Manager for you? Or Shall I show you the way?
What are the prices of your massage?
Sir/ Madam, our masseur is able to provide different types of massage with the following prices:
35 KD for 90 minutes
25 KD for 60 minutes
20 KD for 45 minutes
15 KD for 30 minutes
Would you like me to book an appointment for you?
How to make outgoing call?
Sir/Madam, To make a local call, dial 9 + the number, if it is to make an international call, dial 9 00 + the country code and the number.
To make a call to another room, dial 8 + room no.
Should you require any assistance you can dial 0
Can I bring outside guest in the club?
Unfortunately no Sir/Madam, the fitness inn is for in-house guests and member only. However, I could check the possibility for you to bring an outside guest.
Would you like me to put in a request for you?
At what time does the Shisha Terrace close?
Sir/ Madam, The Shisha Terrace is temporarily closed due to road construction. The Square Café is open until 12Am Where you can order your food.
Shall I make a reservation for you?
Where can I print?
Sir/Madam, the reception will help you with your print. 250 fills per color printout and 200 fills for Black & White Printout will be charged.
May I assist you with the prints?
Where is your Restroom Located?
On the 23rd floor (Health club):
Sir/Madam, the toilets are located inside the male locker room & female locker rooms, directly next to the steam room.
On the 20th floor (Executive lounge):
Sir/Madam, the toilets are behind the buffet area, first door on your right and left.
On the Ballrooms:
The toilets are located down the corridor, pass the elevators and follow the sign.
The Square:
The toilets are located beside the staircase, directly on the right. Please follow the sign.
Prayer Rooms:
The toilets are located straight on the left of the main prayer room door.
All answers are followed by: “May I show you the way?”
Do you provide medicine?
Sir/Ma’am, due our hotel’s safety policy, we regret to inform you that we don’t provide medicine however, should you have a subscription request from your doctor, we can assist you of purchasing it.
“May I assist you with the purchase?”
Do you have lighter or matches?
Sir/Ma’am, due to our hotel’s safety policy, we regret to inform you that we don’t provide matches or lighter in the room however, you can have this purchased outside from the nearest store.
“May I assist you with the purchase?”
How many ballrooms do you have?
Sir/Ma’am, We have 3 ballrooms & 4 meeting rooms
Shamiya ballroom located at Basement 2,
Sharq Ballroom located at the 3rd floor
Al Daheya Ballroom located at the 4th Floor which can be also split into 6 smaller meeting rooms.
We also have Central 1,2,3 & 4 located on the 20th floor.
Shall I get the Banquet Manager to meet you?