This account has no minimum balance or monthly service fees.
What is a Better Than Free checking account
100
Greeting on your feet, Acknowledging your customer within 60 seconds, & cross selling a product or service are all part of what?
What is Customer Service Standards
100
This form is filed when a customer deposits or withdrawals more than $10,000 in cash in the same day.
What is a CTR
100
This binder must be placed in the branch in an accessible location at all times.
What is HMDA/CRA
100
Tellers can quote these types of loan rates to customers without being registered.
What are Auto Loan Rates, Personal Loan Rates, & Cashmate Rates
200
This account has a variable interest rate of .15% with an $8.00 service fee if the balance falls below $1,000.
What is The Platinum Checking Account
200
The product offered to a customer with large maturing CD's and children in school.
What is Essex Financial Services
200
The bank employee who is contacted if you have an OFAC hit.
Who is Renee Russell
200
If a customer, consumer or government agency wishes to view a full CRA statement it can scheduled to be viewed at this location
What is the Main Office or Farm Glen
200
Name, Address, S.S., Occupation, Employer, Birthdate, & Driver's License are some of the necessary information we must obtain from customers before doing what?
What is Opening an Account
300
A account that charged a $5.00 service fee if there is not a direct deposit each month.
What is Direct Deposit Checking
300
Listening to your customers, making conversations while processing their transactions, and looking up ports help you with your what?
What is Sales Goals
300
The bank employee who is contacted if their is a complaint regarding compliance.
Who is Rich Howells
300
These 3 transaction types are covered by traditional ODP.
What is Check, ACH, & Recurring debit card payment
300
Christine Traczyk is the officer of what at Farmington Bank
What is CRA
400
A service fee will be avoided if the customer has a combined relationship of $5,000.
What is Plus Interest Checking
400
People who come into the branch to test your service and score your performance.
What is A Secret Shopper
400
Tellers in the branch cannot quote these rates.
What is "Dwelling Secured Loans"
400
This regulation allows a customer to overdraw their acct. with an ATM withdrawal or a one-time Debit Card transaction.
What is Reg E
400
You would file this form if a customer asks you suspicious questions regarding limits on amounts of cash that can be withdrawn, or who exhibits unusual suspicious behavior.
What is a SAR
500
A service charge of $7.50 will be charged if this account falls below a balance of $1,000.
What is Plus Now Checking
500
These 2 products save the bank money and make account information more readily accessible to customers 24 hours a day.
What is Online Banking & E Statements
500
This act prevents employees below senior teller level from quoting rates other than CD's.
What is S.A.F.E.
500
Reg. CC specifies time frames in which deposited checks must be made available for withdrawal. This dollar amount must be made available to customers immediately.