Job Duties
True or False.
Meeting and greeting customers is not a job duty while working in fast food.
False
______ service experience is preferred, but not required to work in fast food.
True or False
You do not need to be polite and respectful while working in fast food.
False
The purpose is for the employer to get a better sense of who you are as a person/employee.
Susan orders a hamburger with cheese, lettuce, tomato, and no onions.
What does Susan NOT want on her hamburger?
Onions
You may be required to operate a _______ ________ and receive payment from customers in cash or by credit card.
Cash Register
Fast Food has formal education requirements. Yes or No?
No
Be prepared to stand on your ______ throughout your shift.
Feet
"Where do you see yourself in five years?"
What is the purpose of this interview question?
Chad orders 3 ice cream cones, 2 large drinks (one Coke and one Big Red), and 2 medium fries.
How many ice cream cones did Chad order?
3
DAILY DOUBLE
Maintaining dining areas includes: cleaning tables, emptying _______ _______, and washing/sweeping the floors.
Trash Cans
True or False.
Most fast food workers are still in the process of earning their high school diploma or college degrees.
True
True or False.
It is important to keep your "cool" when a customer is being rude.
True
"What is your greatest strength/ weakness?"
What is the purpose of that interview question?
For the employer to know what you are good at and what you need help with.
Pablo orders 2 chicken sandwiches with pickles, mayo, and mustard, but he also wants to add bacon and grilled onions.
What additional items did Pablo add to his chicken sandwiches?
Bacon and Grilled Onions
True or False.
It is your job duty to promote positive guest relations.
True
Will some fast food places offer on-the-job training? Yes or No
Yes
Is working as a team an important responsibility while working in fast food? Yes or No
Yes
DAILY DOUBLE
"Tell me what you know about this company?"
What is the purpose of this interview question?
Companies want to know that you are invested in them. This shows interest and knowledge in that company.
Angela wants to upsize her order because she will get free onion rings with her order. She also wants to add 2 large cokes and a cookie.
What item will Angela get free with her order?
Onion Rings
True or False.
It is only your duty to take food orders, not drink orders.
False
DAILY DOUBLE
What kind of certifications are required for this position?
None
True or False.
You are required to lift heavy items and not clean your work area.
False. You must do both.
"How do you deal with conflict or a difficult customer?"
What is the purpose of this interview question?
Because customer service is very important when working in fast food. Demonstrates knowledge of customer service.
Hank orders 2 cheeseburgers, 2 large fries, a medium root beer, and an order of 10 piece chicken nuggets.
What drink did Hank order?
Root Beer