2021 CRV
The CMBS, part of the Honda sensing system stands for....
Collision Mitigating Braking System
TSR is a part of the Honda sensing package. It stands for….
Traffic sign recognition
A proactive approach with a customer will disarm them, __________, and the customer will like you
remove/diminish objections
You should answer your phone within ____ rings
3
Where should the F/I customer interview take place?
At the desk in the showroom
Which trim levels of the 2021 CRV come standard with the automatic dimming rear view mirror?
EXL
Touring
On both the traditional CRV and the Hybrid models
Which trim levels of the 2021 Accord come standard with an 8-inch audio touch display screen?
All of them
Where is the best place to narrow down inventory options for your customer?
At your desk
What is the maximum time you should keep a customer on hold?
1 minute
Name 5 products sold in our Finance office
VSC Gap Tire/Wheel Maintenance
Security Etch Select Care bundle Select protect
EPP
Which trim levels of the 2021 CRV come standard with the Blind Spot Information system?
EX
EXL
Touring
On both the traditional CRV and Hybrid models
What is the lowest trim level where Remote Engine start comes standard in the 2021 Accord?
Sport SE 1.5T
Keep this in mind when identifying possible solutions in your inventory for your customer
Don't narrow it to only one car
I'm going to put you on hold so I can transfer you to the right person, thanks. Is this the proper way to put someone on hold? If no, then what is?
Ask for their permission to put them on hold so you can transfer them to the right person
What program specifically benefits from the sale of Zurich products?
ESOP
All 2021 traditional Honda CRV's (exclude Hybrids) come with a _____hp turbo charged engine.
190
Which models of the 2021 Accord comes standard with the low speed braking control feature?
Touring 2.0
Always give your customer the _______
Full show
Who is responsible for coming up the the idea of CODE-4?
Matt Walsh
Which 3 products sold in the finance office have the highest profit margins, meaning it adds more to your total gross
VSC
GAP
EPP
The horsepower of all 2021 CRV Hybrids is ______, propelled by a ____L ____motor hybrid system.
212
2.0
2
What is the city and highway fuel economy on the 2021 Accord Hybrid?
48/48
Name the 3 tie down techniques
Realized
Classic
Reverse
What does CODE-4 stand for?
Caring Owners Delivering Excellence Exceptionally well with Enthusiasm and Empathy
Our vehicle service contracts have excluded items. Name 3 of them
wearable parts ( brakes, tires)
belts
hoses
light bulbs
paint
maintenance items
wiper inserts