Don't lie to me
Roller Derby is included in the action pack?
True
What is the maximum percentage of the non refundable portion that you can claim under the change of mind add on:
75% and the maximum amount is 10,000 per policy
How many tiers of the Captain's Package are there?
What are their names?
4
Essentials
Value
Plus
Cruise
What is the maximum coverage amount on an International/ Annual-Multi Trip policy for medical expenses outside of Australia?
Unlimited
Up to how may meters above sea level can I trek with FC Travel Insurance without the adventure pack?
5500M
If your pubic transport is delayed or diverted when you are travelling for the purpose of a wedding 25th or 50th anniversary, funeral or pre-paid conference, concert, music festival or sporting event that can not be delayed due to your late arrival are you eligible to make a claim for the reasonable additional public transportation expense?
True - as per the amount on the shown table
Page 38
If I’ve booked a pre-paid Tour or Cruise and it doesn’t meet minimum numbers for departure, which cover would protect me?
Gold Policy – Additional Cancellation Events, Section A2
Cancellation fees are waived on what tiers of the Captains Package?
Value
Plus
Cruise
What type of policy does not have a Bronze Tier?
Annual-Multi Trip
If I was medically repatriated from a hospital in a foreign country to an Australian hospital, how much money would I receive for comfort on the Gold Plan?
$3,000
The minimum excess now available on Bronze Domestic plan is $0
True
What are the regions for the single trip policies?
Name 4.
What is the minimum load required on a Travel Money OZ card that allows for the bonus spending money?
$100 AUD
When taking out an insurance policy under our 'silver' tier. What is the maximum amount that can be claimed for formal attire under cruise coverage?
Nil- This is only available on the Gold Policy and covers for the amount of $500
How many persons that do not live together can be put on a single insurance policy?
10
On a single trip international policy, the maximum age of any one person that can be insured is 79 years old.
False
How far in advance can you now book single trip and AMT policies?
18 mths
On the 'Plus' and 'Cruise' tiers of the Captain's Package. What is the cost to add a second adult?
$99 AUD
“What tools do you have to help you understand and sell Flight Centre Travel Insurance?”
Thrive SharePoint
Sales flyers
PDS
EA portal
Credit card checklist
What is the current claims payout rate on Flight Centre Insurance claims? 65%, 75% or 92.50%?
92.50% (it varies each month. The lowest was in December @ 90% - which is still pretty outstanding!!!)
Excess is applied after the policy limit
False
What’s the minimum length of time prior to travel, I can book the Change of Mind Cover?
30 days
On the 'Cruise' tier of the Captain's Package. What benefits are kids under 12 excluded from?
Shore Excursion Discounts
Future Cruise Credits
How many pre-existing conditions are automatically covered under FC Travel Insurance?
41
How many nautical miles from shore does a cruise need to be to meet our definition to require the Cruise Add-On?
3 nautical miles