Service
What does "Under Promise & Over Deliver" mean?
Example: You tell a customer you will follow up with them at 3pm but you call them at 1pm.
Dashboard
What is a way to make your employees feel special?
Employee appreciation, recognition, space bucks
What should be done 3 times a day in branch to help keep the FUN?
Sales Huddles
What does "AKT" stand for?
Acknowledge, Knock, Thank You
What is good morning patrol?
Walking the store greeting your store partners.
Example: Handing out pens
How do we make our new hires feel welcome?
How do we get our customers engaged in a sales?
Promo Table
What does "common SENTS" stand for?
Smile, Eye Contact, Name, Thank You, Sell Sell Sell
What are a minimum of 3 things every new account should have?
BOB, Activated DMC, AIM CC
What do "YMAD" stand for?
You make a difference
How do we get engagement in Sales Huddles?
Music