Ownership
Pearls of Culture
Dollars and Sense
This and That
Performance Matters
100
We know we will not reflect each core value every moment of the day. Is it ever acceptable to NOT demonstrate Ownership Mentality?
What is No! We consider Ownership Mentality a non-negotiable that we must all demonstrate.
100
Everything we do at First Class Cleaners will be aligned with this.
What is our mission?
100
The combined dollar amount we needed in sales this Tuesday and Wednesday to make our goal of 5.1% over last year.
What is $44,000?
100
BOP + DCI equals this.
What is PCR?
100
The main objective of the Store Team Leader role.
What is the build sales?
200
From our plant's perspective, how many customers do THEY serve?
What is 25? The stores are our plant's customers. They serve 20 stores and 5 routes.
200
En referencia la promesa de nuestra marca, que somos?
Que es Somos los expertos en cuidado de prendas de servocop completo mas grande de Centro de Florida?
200
On our most recent email to customers this is discount another offer of savings in addition to the Buy 2 Get 1 Free.
What is $5 off leather and suede jackets?
200
Johnny's Mom comes in with his ROTC uniform. Based on how we process this type of garment, I will need to ensure I include these two basic things for proper processing.
What are an Express heading and flag?
200
The time our trucks should depart from the plant on the second run to achieve on time delivery to all stores.
What is 3:00pm?
300
How many customers do our stores serve per week?
What is 45,000?
300
We rely on the skills of our Plant Team Members to clean, finish and package orders just the way our customers want. Superior Quality doesn't stop there. Our Store Teams are responsible for this proof point.
What is PCR requests are recorded and checked on every order?
300
For this amount, we will pick up our customer's rugs at their home and deliver them back once cleaned.
What is $35?
300
STLs and CRSs alike must check these after every delivery.
What are the PCR and Due Date reports?
300
Other companies do this covertly using outside sources. We use this tool to ensure we are consistently delivering the best drycleaning experience possible. We reward good and great performance.
What are mystery shops? Bravo Program is also an acceptable answer.
400
Two ways our Delivery department can bring Ownership Mentality to life.
Judges decision - if you were able to come up with two appropriate answers, you got it!
400
We may not all have role that requires driving for the company but we certainly deliver this every day.
What is We always deliver customized care to meet individual needs?
400
This is the main reason we strive to convert Store customers to Route customers. Hint: It's NOT because they spend more dollars.
What is RETENTION? We know they spend about the same once on the Route but we retain them longer because the Exceptional Convenience caused a barrier to exit.
400
Letters of Clarification and Notices of Unsatisfactory Performance are forms of "write-ups". True for False?
What is false? For 100 bonus points - what are these documents called in our organization?
400
The preferred type of "do over" and percent of total garments processed is the allowance for all "do overs" .
What are go backs and .4%?
500
DAILY DOUBLE!!!!! WITHOUT looking at your Culture Guide.....Stand and say our definition of Ownership Mentality.
What is: We are responsible for who we are, where we are and the ultimate outcomes in everything we do. When something needs to be done, we do it. We decide, we act, we motivate, we lead. Most importantly, we celebrate our outstanding results because we own them.
500
Company Culture is made up of a common set of ......
What are values, promises, practices and mission.
500
Out of every dollar the company brings in, what percentage makes up our payroll budget?
What is 43.5%? This is the goal but not necessarily what is actually spent.
500
A company culture provides us with a common way of .....
What are thinking and acting?
500
When we compare our revenue year over year, this is the percent increase we will reach if we are Results Driven and achieve Great Performance.
What is 5.1%
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