CAP
What does CAP stand for
Customer Assistance Program
How long does the MC extension last?
30 days
Where can I see important details about the account?
Alerts
What PA is based on household income?
DPA
What alert shows that an account is disconnected?
Severance Process Active
How is CAP amount calculated?
Based on the household income
Does the MC remove the responsibly to pay the bill?
NO
What is the process to check the FMST?
Person, Go to Person, Person Portal
What does DPA stand for?
Deferred Payment Agreement
What should be paid in order to get the account restore automatically?
Full payment
Does Cap eliminates de Customer bill?
No
Who can verify the MC?
Doctor or Nurse practitioner
What are the 3 things we have to select when leaving a new contact?
Not applicable, Credit and Collections, Credit issues
How many days a MPO gives the customer to pay their bill?
16
What do we offer if we cannot afford full restoration?
Reduce Restoration
What often are credits applied to the bill?
Monthly
What happens if medical protection is approved after disconnection?
Service is restored
Where can I find the cases or create cases?
Account, Go to Case
What PA is used for budget billing or billing errors?
SPA
What notice is left after the termination?
Post Termination Notice
Who is CAP designed to help?
Low Income customer's
What does MCNR stand for?
Medical Condition Non Renewal
What is the path to process a To do?
Menu, To do, To Do entry, add
What PA needs a balance over $1000.00 or a 3rd of the balance?
Significant payment arragement
What is the status that we cancel on the Severance process?
Common severance process template