This 2-letter acronym is often mistaken for quality assurance. It involves techniques that are used to ensure a product or service meets requirements.
QC- Quality Control
The primary goal of Lean manufacturing is to eliminate this, A synonym for “garbage”
Waste
Its core principles involve “ALL” members of an organization in improving products, processes, and services.
Total Quality Management
A formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives.
QMS- Quality Management System
A process of ongoing, incremental improvement to products, services, or processes.
Continuous Improvement
A Japanese word for improvement or “Change for the better”
Kaizen
This document ensures a projects design meets its quality objectives.
DQMP- Design Quality Management Plan
A family of international standards for quality management systems
ISO 9001
This method often uses the DMAIC framework (Define, Measure, Analyze, Improve, Control).
Six Sigma
This 4-letter acronym is a cyclical model for implementing and repeating continuous improvement.
PDCA- Plan Do Check Act
Quantifiable metrics used to measure organizations progress toward achieving strategic business objectives.
Key performance indicators
A workplace organization method from Japan that improves efficiency, safety, and quality.
5’s
George T. Doran developed this framework to help individuals and organizations set clear and effective objectives
SMART- Specific, Measurable, Achievable, Relevant, and Time-bound
The standard District template that defines who, how, and when project activities, including quality reviews, will be carried out.
PXP- Project Execution Plan
Repeat this question a number of times until you get to the root cause of an issue. (Toddlers are experts at this method)
5 Whys