What is the tool that can be used to hone a specialist’s communication skills through relevant and effective activities?
Elevate
100
Who leads the Customer Experience Pillar?
David Acle
100
Nickname of New York city is
Big Apple
100
This is the third hub to activate a Social Media Customer Service team
Manila Global Service Center
200
First process in FCD to migrate to IDMS this year
Disputes
200
He has been with Chase for more than 10 years. Dedicated and hardworking. Smart and articulate, serious and can be intimidating. Love sports and was also a teacher in his past life.
Mike Geronimo
200
Who was the youngest president of the United States?
Theodore Roosevelt
200
What is the goal of the “Path to 100” initiative?
To be at par or better than the Enterprise
300
Name one of our Customer Experience Strategies
Verbatim Analytics, Site Comparison, Path to 100 sessions and CSAT POC reviews and consultations
300
This DL was a 2nd runner up for the Guitar Her championships – because he overslept and missed the actual Finals od the World Cyber Games for Guitar Hero back in 2007
Jose Antonio Cruz
300
If you have bought this company’s stock back when Chase started in Manila 10 years ago, it would be worth 50 times your initial investment by now.
Netflix
300
A Philippine GSC program that provides 6xx leaders the opportunity to develop and practice on Executive Presence, Critical Thinking, Business Acumen, Partnering and Innovation
Voices
400
In the recent EOS Pulse Poll Result, what is our overall Employee Engagement and Culture Index?
Employee Engagement – 90% / Culture Index – 86%
400
Both ladies were featured in the Employee spotlight for the month of June
Rovilyn Oblea and Sheila Menguito?
400
Conducts surveys of customer satisfaction, product quality and buyer behavior for industries ranging from cars to marketing and advertising firms. The firms is best known for its customer satisfaction research.
J.D. Power and Associates?
400
What were the 3 ideas that were shared during the Voices Clickstart: Leading and Retaining Millenials in Manila this month
Reverse Mentoring, Emotional Intelligence for Managers and Job Rotation