Specialty Services
What location is the pharmacy located out of, and who is our pharmacist?
Winter Springs, Dr. Taylor Portugal
What year did FCP introduce Telehealth?
2020
How early should we inform patients to arrive for their appointments? (New and established)
30 minutes; 10 minutes
What are the 4 languages of appreciation?
Acts of service, Words of Affirmation, Quality time, Gifts
Who would you contact for eCW support
Moshe, Dr. Jenkin, or George
Which offices will we be performing Speech Therapy Services out of?
Semoran, Winter Garden, Lee Vista, Poinciana
Other than Dr. Portugal, which provider has been with FCP the longest?
Dr. Young, January 2007
What is the difference between ‘COVID lab’ and ‘COVID test’
COVID lab is a non-billable placeholder appointment which should not be documented on
How many FCP offices are currently operating?
16
Who would you contact if you have a question about the Employee Handbook?
Douglas Portugal
Name at least 4 of the 7 integration services are we implementing in 2022?
Speech Therapy, Mental Health, Endocrinology/Pediatric Obesity, Pharmacy, Allergy services, Nutritional Services, Dermatology
What was the second office location that opened in 2005?
Sanford
For what age can we perform Advanced WCC’s and for which insurance plans?
Ages 6-17; Medicaid and Healthy Kids
How many doctors are we expecting to add to FCP in 2022?
Who should you contact if you need to accommodate a patient onto the schedule?
That office manager
How many departments fall under PCMH, and what departments are they?
3 - PCD, Referrals, Care Coordination
Are we able to see NP through televisit?
Yes
What time should you be logged into VCC? (8-5 schedule)
8:10 am
What is FCP's Vision statement?
Reimagining and transforming pediatric population health and wellness, one family at a time
Who should you contact first if your phone isn't working properly?
Notify myself or a team lead, then contact Gui
What is the name of our Mental Health Service?
Foundations Counseling
What is the address to the Admin Office?
11513 Lakeunderhill RD
What should we do if a parent requests a Medical Excuse note to be emailed to them?
Have the parent fill out a MRF, make sure they have an ECA on file, assign MRF to Medical Records
What is FCP's mission statement?
Placing patients' health first in every situation and delivering extraordinary quality of care
How many symptoms does a patient need to have before a COVID test is required to come in office?
2 or more