Check in
Smile at the guest 10 ft away, greet them at 5 ft.
What is the 10/5 rule?
Jimmy texts Antonio he is sick and will not be able to make it into work today.
What is a call out?
Welcome Back! How was your stay today?
What is a check out?
The spa that is located on river road
Sojo Spa Club
Aromatherapy
Deep Muscle
Heated Salt Stone
Maternity Massage
Couples Massage
What is ESPA massages?
A black and gold ticket. Kind of looks like a business card
What is a valet ticket?
Holidays, memorial day to labor day that you cannot take time off.
What is a black out date?
How was your service? I see we added 10 minutes extra to your service time, I'm glad we enjoyed the upgrade.
What is the signature package?
January 20th, 2017
What is Sojo's birthday?
The guest is receiving 70 minutes instead of a 60 minute ESPA service.
What is the Signature Package?
*picture of cash laid out flat on the keyboard*
What is correct cash handling?
Sarah calls out at 8:00 AM for her mid shift that starts at 11:30 AM.
What is AU?
I have my nursing ID.
I have my police badge.
I'm a registered nurse.
What is a first responder's discount?
This comes from Ibuskuki Japan and is the only place in the United States that offers this.
What is the Volcanic Sand Bath?
What is safety's problem? akekekeke
Greeting
Last name usage 3x
Posture
Valet
Sunglasses
What is flawless check ins?
Herbert is sick and decides that he will take the day to rest and falls asleep. His shift started at 2:20 and does not reached out to the manager on duty until 4:30.
What is NCNS?
Hello Folks! If we've checked out already you can tap your wristband right over here!
What is check out lobby?
What is SPA treatment times?
Clean, Tidy, wrinkle free uniform
Clean Crocs
Name Tag & Headset
Hair/nails trimmed
What is grooming?
Guest comes in, looks normal, get to the check in desk, and are hearing impaired.
What is an ADA guest?
Shows up to work on time, no points, is prepared and ready to work.
Welcome back! How was your stay? *collect green wristbands & give ticket to valet* *check them out fully* *open the ropes*
What is a hotel Check out?
Sam, Sarah, Rae
Who are the Jo's? The CEOs?
Guest is using this to pay for daily admission, massage, f&b. They only have the physical but left it at home.
What is a gitftcard that cannot be used?