FD Duties/Opera
What is the first thing you do when starting your shift?
COUNT YOUR BANK/ FILL OUT BANK SHEET
What Report is "A106"?
Credit Limit Report
What rate codes are 28MARH/28MARI/44MARF? & What do you need to collect with this rate?
Explore / Friends And Family Rate & Explore Form
When processing a mobile check in what do we place in the "specials" in opera?
If someone has "B5" in their specials what does that mean?
"X2" = Mobile Check In
"MK" = Mobile Key
"B5"= Feather Free
How many nights a year do you have to stay with Marriott to be considered silver elite & name 3 benefits of being silver.
Nights: 10
Benefits:
-Priority Late Checkout (Based On Availability)
-Free Wifi
-Room Upgrade (Based On Availability)
-10% Bonus Points
-Member Rates
-Mobile C/In & C/Out
-Ultimate Resv Guarantee
Where do we GREET the guest?
As they are WALKING through the door. Please make sure we are not waiting until the guest reaches the front desk to speak.
"Welcome to the current" " Welcome back"
"How can I assist you today"
"How are you doing"
"Good morning, Afternoon, Evening, Night."
If someone from our engineering department comes up to you and ask can you print a "T122" which report is it?
Vacant Rooms Report
What rate code is 25MYRA/25MYRC? & What do you need to do for these type of reservations?
Marriott Bonvoy Points Redemption Reservation & Route
What is the appropriate time allotted to answer and respond to a chat?
5 minutes or less.
How many nights a year do you have to stay with Marriott to be considered gold elite & name 4 benefits of being gold.
Nights: 25
Benefits:
-2pm Late Checkout (Based On Availability)
-Comp Room Upgrade (Not Including Suites)
-Comp Enhanced Wifi
-25% Bonus Points
-500 Welcome Bonus Points
-Member Rates
-Mobile C/In & C/Out
-Ultimate Resv Guarantee
What is a 3rd party reservation & What is a single use credit card? Are we allowed to modify dates or extend these reservations?
3rd party means using a travel site such as Expedia, Agoda, Booking.Com, Hotels.Com, Priceline, Etc.
Single use credit card is a virtual card that has been loaded already with the exact amount for room and tax for the reservation meaning it is PREPAID. It is VERY VERY VERY important we do NOT swipe these cards out.
NO we do not modify or extend these reservations.
How do you properly route a points resv & when it is properly routed what "red tabs" should be on it?
Options
Routing
Window
Name: MARRIOTT BONVOY REDEMPTION
Select AR Address
Click Yes To Attach Routing Instructions (RT)
Click Payment
Window 1... Change Auth Rule To 5 (# Of Nights)
Window 2... Change Auth Rule To 1 (Room & Tax)
Red Tabs: ECERTS & ROUTING
If a rate code begins with a 35 what type of reservation is this?
Prepaid Reservation/Collect Deposit
In GXP what is a "GPS"?
Guest Planning Screen (List of all the ELITE arrivals, special request codes, milestones...etc)
How many nights a year do you have to stay with Marriott to be considered platinum elite & name 5 benefits of being platinum.
Nights: 50
Benefits:
-4pm Late Checkout
-Comp Room Upgrade (Including Suites)
-Comp Enhanced Wifi
-50% Bonus Points
-Welcome Amenity (1000 Points/$10 Credit Or Breakfast For Two/750 Points)
-Annual Gift Choice (Five Suite Night Awards™, give the gift of Silver Elite status, 40% off your favorite mattress, five Elite Night Credits or a $100 charity donation.)
-Club Lounge Access (Based On Property)
-Exclusive Member Rates
-Mobile C/In & C/Out
-Ultimate Resv Guarantee
-Dedicated Elite Line/Support
How do we set up an expedia resv? How do we collect a deposit for agoda or any resv that needs a deposit collected?
Expedia:
Window 1: Cash--> Auth Rule "5" (#OfNights For Incidentals) EX: 5 (50.00 , 100.00, 150.00)
Window 2: MC--> Card # -> Auth Rule "1'
Collecting Deposits:
Open Resv- Options-Deposit/CXL- Click New-Deposit Rule-Select ADV(Due the day of booking)-Click Ok-Go back to payment-Enter amount-Collet deposit.
If someone gives you a tax exempt form at CHECK-IN how do you make the reservation tax exempt? & if someone gave you the form at CHECK-OUT how do we remove the taxes on the billing screen?
Open Resv - Click More Fields(Top Left) - Select Tax Type - Select 4 (Exempt All Taxes).
Check Out: Open Billing - Post - Adj "State Tax" Enter Negative The Amount(-9.30) - Adj "Occupancy Tax" Enter Negative The Amount (-7.44).
What rate code is 16GOVA/16GOVB/? & What needs to be shown at check in for this rate?
Government Rate & Government ID
In GXP how can we search up a guest Bonvoy number and what items are needed?
In GXP how do we look an explore form #? & if the form comes up red what does it mean?
Guest lookup in bottom right corner: Last name and email or last name and phone # they used to sign up for their Marriott bonvoy account.
Bottom right corner- Resources - Marriott Discount Form Look-up & Red means invalid(fake) or an expired form.
How many nights a year do you have to stay with Marriott to be considered titanium elite & name 5 benefits of being titanium.
Nights: 75
Benefits:
-4pm Late Checkout
-Comp Room Upgrade (Including Suites)
-Comp Enhanced Wifi
-75% Bonus Points
-Welcome Amenity (1000 Points/$10 Credit Or Breakfast For Two/750 Points)
-Annual Gift Choice (Five Suite Night Awards, a Free Night Award, gift Gold Elite status, 40% off your favorite mattress, five Elite Night Credits or a $100 charity donation.)
-Comp United MileagePlus Premier Silver Status (Titanium Elite and Ambassador Elite members are eligible to register and enjoy complimentary United® MileagePlus® Premier® Silver Status)
-48 Hour Guarantee
-Club Lounge Access (Based On Property)
-Exclusive Member Rates
-Mobile C/In & C/Out
-Ultimate Resv Guarantee
-Dedicated Elite Line/Support
When we give a guest a breakfast voucher what section do you post the 4 numbers in the back? & What section do post the $10 credit? & Do we give out BLANK vouchers?
Bk Voucher -More Fields - Platinum Voucher
$10 Credit - Prop. Sp-Property Reference- Select $10 Credit- Do not attach to profile.
No we do NOT give out blank vouchers.
If you accidentally post cash and didn't really take cash how do you reverse the cash posting so it will not be on your cash report at the end of your shift?
After you settle to cash- you move the actual cash settlement over to window 2- select payment in the 2nd window(amount should be negative)- click post. What this is doing is giving the money back to the resv & at the end of the shift it will show you do NOT have a cash drop.
What is a fix me rate? Why is important to fix the rate? How do we fix a fix me rate?
Fix Me: Rate Code is not built in opera
Importance: So it can be accounted for in revenue
Changes, Double Click "MARSHA", See what the numbers are and find the nearest one built already in opera.
EX: 42AABT --> 42QAAD
EX: 35MS2A --> 35APND,35APNL,35MPCA,35MPCB
What Marriott operating system does GXP mirror?
M A R S H A :)
How many nights a year do you have to stay with Marriott to be considered ambassador elite & name 6 benefits of being an ambassador.
Nights: 100 & Spend $20,000
Benefits:
-4pm Late Checkout
-Comp Room Upgrade (Including Suites)
-Comp Enhanced Wifi
-75% Bonus Points
-Welcome Amenity (1000 Points/$10 Credit Or Breakfast For Two/750 Points)
-Annual Gift Choice (Five Suite Night Awards, a Free Night Award, gift Gold Elite status, 40% off your favorite mattress, five Elite Night Credits or a $100 charity donation.)
-Comp United MileagePlus Premier Silver Status (Titanium Elite and Ambassador Elite members are eligible to register and enjoy complimentary United® MileagePlus® Premier® Silver Status)
-48 Hour Guarantee
-Your 24 (Having the flexibility to choose your 24-hour check-in and checkout time.)
-Ambassador Service (
-Club Lounge Access (Based On Property)
-Exclusive Member Rates
-Mobile C/In & C/Out
-Ultimate Resv Guarantee
-Dedicated Elite Line/Support