Steps to Accountability
The very first step Above The Line, This is the willingness to acknowledge reality, and is often the most difficult step to take.
What is See it
The Cultural Beliefs which includes the phrase, "I thrive on opportunity".
What is Grow It
This term refers to the must-have, non-negotiable results we take accountability for achieving.
What are Key Results
According to the Pyramid, results are directly produced by these.
What are Actions
The "Below The Line" behavior that means pretending not to know a problem exists.
What is Ignore or Deny
The action that is a natural extension of "Own It," where you continually ask, "What else can I do?"
What is Solve it.
Suncoast Credit Union's main Purpose is to improve the _____ of our members.
What are the Financial Lives
The specific target number for the App Rating Key Result.
What is 4.80
The layer of the Pyramid that are formed by the Experiences we've had.
What are Beliefs
This Focused tool follows the pattern: "Here's what (Belief) looks like to me...
What is Focused Storytelling
The final step in the Above The Line process, where you follow through and execute commitments.
What is Do It.
This Cultural Belief is lived out when an employee says, "I make decisions," and "My voice matters".
What is Do It
The name of the Key Result that measures member loyalty, with a target of 80%.
What is Net Promoter Score (NPS)
This "trap" occurs when we focus only on actions and results, ignoring the underlying beliefs.
What is The Action Trap (Slide 6B)
The BTL behavior of Remaining mired in the victim cycle by choosing to _____ if things will get better
What is Wait and See
The choice to be engaged, involved, and connect what we do to the desired results.
What is Own It
This specific numerical goal is the Suncoast Vision (R2) we aim to achieve by the year 2030.
What is 2.5M Members
This is our 5th, newly added strategic anchor.
What is Create Organizational Efficiency & Capacity
Transformational change occurs when we create new _____ that lead to desired beliefs.
What are Experiences
This "Below The Line" behavior is defined as "remaining in my individual silo and avoiding involvement.
What is Not My Job
The four sequential steps of accountability that are all Above The Line.
What are See It, Own It, Solve It, and Do It.
This Cultural Belief is defined by owning the experience and taking action to find solutions.
What is Got It
This Strategic Anchor focuses on achieving best-in-class technology and service.
What is Be Ennied in Digital Delivery
The name given to the current status of the four layers in the Results Pyramid (E1, B1, A1, R1)
What is Current Culture (C1)
The BTL behavior defined as "Denying my own responsibility for poor results and seeking to shift the blame to others."
What is Finger Pointing