Key Principles
What does dignity mean in health and social care? Give an example
Treating people with respect and valuing their individuality
What is person-centered care?
Care that is tailored to an individual’s needs, preferences, and choices.
You are a care worker, and a resident refuses to take medication. What should you do?
Respect their choice but document and inform relevant professionals.
Name one piece of legislation that protects individuals in health and social care.
Equality Act 2010, Health and Safety at Work Act, Data Protection Act, etc
True or False: Confidentiality should never be broken, even if someone is at risk
True or False: Confidentiality should never be broken, even if someone is at risk
Why is respect important when working with service users?
It builds trust, makes service users feel valued, and promotes dignity
How can you empower a service user?
Encourage choice, provide information, and involve them in decision-making.
A service user prefers to be addressed by a specific name. How should you respond?
Respect their preference and use the name they prefer.
What is the purpose of the Equality Act 2010?
Protects people from discrimination based on characteristics like age, gender, disability.
Care workers must always make decisions for service users.
Service users should be involved in decision-making.
Give an example of maintaining confidentiality.
Not sharing personal information unless necessary for safety
Give an example of inclusive practice.
Ensuring equal opportunities and valuing diversity
A resident in a care home wants to go for a walk, but it’s raining. What should you do?
Offer alternatives, such as walking inside or waiting for better weather.
How does the Health and Safety at Work Act protect care workers?
Ensures workplaces are safe and risks are minimized.
The Human Rights Act applies to health and social care settings
True – It protects basic rights in all aspects of life
What does safeguarding mean?
Protecting individuals from harm, abuse, and neglect
What is active listening and why is it important?
Listening fully and responding appropriately to service users. Making them feel heard and valued
What should a care worker do if a service user makes a complaint?
Listen to their complaint, take it seriously, and follow procedures.
What rights does the Data Protection Act protect?
Protects personal data and ensures it is used lawfully.
It is okay to share a service user’s information with their family without consent
False – Information should only be shared with consent unless there's a risk.
What is the importance of promoting independence?
It allows individuals to make choices and control their own lives
What does advocacy mean in health and social care?
Speaking on behalf of someone to ensure their rights are respected
new resident is shy and doesn’t talk much. How can you make them feel included?
Engage them in activities, introduce them to others, and be supportive.
What does the Mental Capacity Act ensure?
Ensures that people who lack capacity are supported in decision-making
Good communication is essential in health and social care.
True – It helps build trust and ensures quality care