Move Out
When a resident comes to the desk and says they are moving out, this computer system is used to process their move-out
What is StarRez?
What should you do if a resident returns from break and says they lost their room key at home but can get it back within the week?
What is ask Joseph for an extension or submit a lock change TMA?
What should you do if a parent calls asking about their student in another residence hall and wants the RA's number?
What is do not confirm residency or give the RA's number, contact the RA for the building, and notify professional staff if needed?
Does a resident have to fill out a Residence Hall Check-out Key Packet if they are only switching rooms, not halls?
The first thing you do as soon as you come in if you are working a tour shift?
What is go check and make sure the tour room door is locked?
Students must turn in this item to avoid being charged a fee
What is a room key?
What should you do if a resident finds their old key after receiving a new one and asks if it can be reactivated?
What is inform them rooms keys cannot be reactivated as the old key is invalid (only I-Cards can be reactivated)?
What should you do if police arrive at the residence hall asking about a resident or incident?
What is notify professional staff, follow hall protocol, do not share private info, and file an incident report?
What should you do if a resident lets you know they have moved out of Allen Hall and are here to pick up their new keys for Barton Hall?
What is make sure they have already been checked in on StarRez and give them their new key?
What stamp would you use on pre-sorted mail belonging to a resident who no longer lives in university housing?
What is UBBM?
Once a resident states they are ready to move out, you must complete this form to ensure proper documentation
What is a Residence Hall Check-Out Key Packet?
What should you do if a resident's key snaps off inside the lock and the door won't open?
What is submit a Maintenance TMA to replace the key?
What should you do if the fire alarm goes off and you smell smoke in the hallway?
What is call police/fire, follow evacuation procedures, notify professional staff, and file an incident report?
What do you do if a resident has a lock change and comes to return their old key, but the maintenance slip has already been processed?
What is wrap a piece of blue tape around the key, write the hall name, room number, side, and "dead key", and put it in Joseph's mailbox?
What are all the main locations you highlight during a tour?
What is the lounges, dorm room, and SDRP?
If a resident moves out mid-year, before they move out, they must complete this to officially notify Housing (not a room change)
What is a housing contract cancellation form?
What should you do if a resident reports their former roommate moved out but kept their copy of the room key?
What is submit a lock change TMA with the room number and residents' names using Joseph's info?
What should you do if a resident’s friend reports someone unresponsive in the bathroom of Hopkins?
What is notify RA on duty to assess, call police if needed, and file an incident report?
What steps do you take when a resident comes to pick up their new keys after a lock change?
What is have them fill out their information in the Key Binder, make sure the core has been updated in the Key Cores binder, give them their new key, and tape the key to the maintenance slip/put it in Joseph's mailbox with blue tape?
What do you do with mail belonging to a resident in temp housing?
What is process it as a package, write the IKN number on it, and put it in the correct dorm's temp housing mailbox?
This must be updated so the university knows where to send mail or billing statements after move-out
What is a forwarding address?
What should you do if a resident's backpack was stolen from the library with their room key inside?
What is submit a lock change TMA immediately, charge per policy, encourage a police report, and notify RA/professional staff?
What should you do if you hear yelling, objects being thrown, and it sounds like two residents are fighting in a nearby lounge?
What is call police, do not intervene, notify RA/professional staff, and file an incident report?
What should you do if a resident informs you they're about to move their things from Weston Hall into Nugent Hall and need their new room key?
What is inform them they need to move everything out first, return their key via a Residence Hall Check-out Key Packet, check them out of their old booking on StarRez, give them their new key, and check them into their new booking?
What would you do with pre-sorted mail sent from a bank belonging to a resident who no longer lives in university housing?
What is forward it?