GAUGE, SHARE, PROTECT, COACH
Understanding where your listener is coming from and how they are feeling BEFORE you start sharing your message.
What is Gauge?
Reinforce (acknowledge the positive) and redirect (behaviors not acceptable).
What are types of Coaching?
The responsibility of leaders to take action when they see signs of harassment, discrimination, non-inclusive behaviors.
What is duty to act?
Demonstrating bias without realizing we are doing it.
What is unconscious bias?
A type of listening that gives your physical attention to another person.
What is attending?
What you do during every shift to improve performance and recognize good work.
What is Coach?
Providing feedback in the moment on the floor.
What is a quick connect?
Taking initiative to bring positive results and being accountable for the results of your actions.
What is ownership?
Involving and empowering all individuals in a group by recognizing and valuing their inherent dignity and worth.
What is Inclusion?
Visual, Vocal and Words
What are the 3 V's of Communication?
Telling an associate a personal relevant story to engage them and make the message stick.
What is Share?
What is providing the Action, Impact, Desired Outcome when giving feedback?
What is the AID feedback model?
A type of power that is gained by a leader with strong interpersonal relationship skills.
What is Referent Power?
A conflict management style that combines being assertive and cooperative to find a solution that fully satisfies everyone’s concerns.
What is Collaborating?
Demonstrate understanding and acceptance. Such paraphrase, reflect feelings/meanings, restate feelings/content and summative reflections.
What is a shared reflecting?
Ask a question.
Listen to response.
Get more clarity with follow-up questions.
Repeat back to confirm understanding.
What are the 4 steps to Gauge?
Three things needed for an associate to make a behavior change.
What is buy-in, training, accountability?
A way to position change and create buy-in.
What is “So that (benefit) following the task?
An oversimplified opinion or judgement applied to an entire group of people. Believing that people, groups, or events typify or conform to a pattern and lack any individuality.
What is a stereotype?
A technique to use questions to narrow the focus and find the specific issue.
What is the Funnel Technique?
Noticing when someone is struggling and take action to support their growth and motivation?
What is Protect?
What is most often skipped after delivering feedback?
Monitoring to see if the change happened (ongoing feedback).
The things we cannot control but we can influence by taking action on the things we can.
What are areas of concern?
When a leader says “I see you are upset, let’s talk about what’s going on.”
What is a phrase to use to de-escalate?
Fair Enough?
What is Jack's Favorite Saying?