FDR
What is the page you would go to and see the card comments on?
CIS
You have a Saving account number; how would you pull up the client's profile in HOST?
SIND
What can Service Browser do that Host or FDR can not for OLB?
Unlock the attempts for OLB
How will you know what Queue you are working in FDWC to fill out the "Queue Worked" drop down in RCM?
Group near the top center of the screen
In Pindrop, how do you claim a call?
Click on the gray assign button and enter the name of the person it is going to or yourself.
What is the command you would type in to remove an External Status on a CC in NM SA1?
space bar
What Criss cases can only be made in MICT that we use?
OT03
What is can you do in the transaction tab that will make it easer to look for certain transactions.
True or false, you can edit and delete messaged in FDWC by going to Memos/Quick notes tab on the Right hand side.
True
What are some Red flags to keep an eye or ear out for?
-suspicious callers in pindrop (non regional
accents or age inappropriate)
-recent demographic changes
-chip fallback activity
-recent card tokenization
-recent travel notice
-recent plastic/pin/check orders
-unusual high volume of activity
-high risk merchants
-recent transfers between deposit accounts
-hostility or objection to further verification
Where would you find account information in FDR?
(DOB/open date/last payment/ etc)
Most BS screens
What command is used to view pending Debits to the account?
DI50
True or false, you will need to sign into WebView to view checks in the transaction tab.
False
To change the client being worked in FDWC to another where would you find and do that as well as what clients are there to work from in FDWC?
What is ATF and WebView used for?
Where can you find what and how many letters were sent out on the day you are looking at the CC in FDR?
NM CR
How can you tell what transactions are posted and what transactions are on the statement?
The * near the transaction.
Can you get to another account holder from service browser and how?
Looking at the signers on the account profile for direct links or under other associates on the Person's profile.
What Q in FDWC has pre/automated holds already placed when they come into the Q and why?
F-stat block, they are placed for wither a Token, A demographic change or an additional signer on the CC.
What is PRM primarily used for?
Where can you go and find the tracking number for a rushed card?
CIU
What is the difference between PSC2 and PCSA?
True or False, when looking for the signature on a cc you will be able to find it under the signature card tab.
False
What happens to an account when you action Fraud?
Closes the case, changes the Stat code, Memos the account, Lost/Stolen, Set case as fraud.
What does ATO stand for?
Account take over