Chapter 1
Putting a message into the format that will be sent to the receiver is called _______ the message
Encoding
Preparing
Formatting
Encoding
Something that comes from a person's mind, such as an idea, invention, or process is _______________
Intellectual Property
Mind Rights
Personal Rights
Intellectual Property
____________ is the process of checking the final copy for correct spelling, punctuation, formatting, and typographical errors
Proofreading
Editing
Modifying
Proofreading
__________________ is language used in a casual situation without applying the rules of grammar
Formal Language
Informal Language
Slang
Informal Language
A(n) ______ is a hard copy document used for intra-office communication
Letter
Memo
Memo
A(n) _____ is anything that prevents clear, effective communication.
Block
Barrier
Disruption
Barrier
_______________ is the ability to use technology to create, locate, evaluate, and communicate information
Technological Literacy
Digital Literacy
Virtual Literacy
Digital Literacy
When writing using the _______ approach, details are given first.
Direct
Indirect
Passive
Indirect
Language specific to a line of work or area of expertise is ___________
Jargon
Slang
Small Talk
Jargon
The ________________ is the sign-off for a letter
Closing
Complimentary Close (CC)
Ending
Complimentary Close (CC)
A(n) __________ can occur when the receiver says or does something that causes the sender's message not to be received
Receiving Barrier
Block
Message Issue
Receiving Barrier
_______________ is an illegal act that involves stealing someone's personal information and using that information to commit theft or fraud.
Personal Theft
Grand Theft Information
Identity Theft
Identity Theft
To have _______ or be objective, is to be free of personal feelings, prejudices, or interpretations.
Objectivity
Non-bias
Biased
Objectivity
A(n) ______ is repeating a message or saying the same thing over and over again
Redundancy
Repetitive Speaking
Emphasis
Redundancy
The _____ of the letter is the message
Subject
Topic
Body
Body