PAYMENTS
Mr. Steward is setup on AutoPay for the minimum payment. His due date is on the 17th of the month and he made an ATM payment (for his minimum payment) on the 10th. Mr. Steward wants to know if his AutoPay will still deduct the minimum payment.
No, AutoPay will not be deducted since he made his minimum payment.
TRUE OR FALSE
AN ANNUAL FEE CAN BE REFUNDED AS A COURTESY .
FALSE CANNOT BE REFUNDED UNLESS BANK ERROR
WHAT IS THE FORMULA FOR CALCULATING INTEREST CHARGE?
(APR/365) X ( BALANCE SUBJECT TO INTEREST RATE) X ( # OF DAYS) / 100 = INTEREST CHARGE
WHO ARE THE LIABLE PARTIES ON A CREDIT CARD ACCOUNT?
PRIMARY AND/OR SECONDARY
WHEN REMOVING A USER , WHAT MUST BE SHARED WITH THE CALLER AS PART OF THIS PROCESS?
THAT REMOVING THE USER DOES NOT MAKE THE CARD INACTIVE .
Ms. Strawberry wants her statement to print on the 1st of every month and wants to know what the new due date would be.
A. 4th of the month
B. 1st of the month
C. 25th of the month
D. 26th of the month
D. 26TH OF THE MONTH
CAN YOU SET UP AUTO PAY FOR A CX ?
NO
HOW MUCH NOTICE DOES THE BANK NEED TO GIVE BEFORE A CHANGE IN TERMS (CIT) GOES INTO EFFECT ?
45 DAYS
TRUE OR FALSE
AUTHORIZED USERS CAN REQUEST CREDIT LINE INCREASES?
FALSE ONLY PRIMARY AND/OR SECONDARY
WHAT MUST BE TOLD TO THE CX REGARDLESS WHETHER OR NOT A FEE IS WAIVED?
WAYS TO AVOID IT
I.E AUTOPAY OR CHASE ALERTS
TRUE OR FALSE ?
A CX CAN MAKE A PAYMENT FROM AN ACCOUNT MORE THAN ONCE A DAY .
FALSE
BESIDES INTERNATIONAL TRAVEL WHEN ELSE CAN A FOREIGN TRANSACTION FEE BE CHARGED ?
ONLINE SHOPPING
TRUE OR FALSE
INTEREST IS COMPOUNDED MONTHLY
FALSE
INTEREST IS CHARGED DAILY
TRUE OR FALSE
YOU ARE ABLE TO AUTOMATICALLY UPDATE A LEGAL NAME CHANGE AT CUSTOMER REQUEST ?
FALSE , DOCUMENTATION WILL BE NEEDED
WHAT CAUSES RESIDUAL INTEREST ?
A PERSON WHO USUALLY MAKES PARTIAL PAYMENTS PAYS THEIR BALANCE OFF IN FULL .
WHAT ARE THE CIRCUMSTANCES THAT TRIGGER A FLOAT PAY ?
WHAT WORKFLOW WOULD YOU USE TO SET ADA PREFERENCES FOR STATEMENTS?
COMMUNICATION PREFERENCES
WHAT IS THE PROPER WAY TO DISCLOSE APR ?
BALANCE TYPE , PERCENTAGE AMOUNT , ANNUAL PERCENTAGE RATE (APR) AND MUST INCLUDE THE WORD VARIABLE
WHAT MUST YOU ASK WHEN DECREASING A CREDIT LINE ?
IF CX WANTS TO BE EXCLUDED FROM FUTURE AUTOMATIC CREDIT LINE INCREASES.
WHAT PAYMENT TYPE IS CREDITED IMMEDIATELY TO A CX ACCOUNT.
ANY PAYMENT FROM A CHASE CHECKING ACCOUNT
What is true when making cash payments at a Chase Branch for Consumer cards?
Select the 2 correct answers.
A. Can only be accepted from signers or authorized users with proper identification.
B. Customers cannot make cash payments at the branch.
C. Third parties or authorized non-users cannot make a cash payment.
D. Third parties or authorized non-users cannot make payments at the branch.
A & C
TRUE OR FALSE
CX CAN CALL IN TO GET PAPERLESS STATEMENTS?
FALSE
TRUE OR FALSE
WE ARE ABLE TO REVIEW THE CX APR RATE TO OBTAIN LOWER ONE .
FALSE , THE ACCOUNT IS AT THE LOWEST APR POSSIBLE
WHAT PIECES OF INFORMATION MUST BE ON BOTH ACCOUNTS TO COMPLETE CREDIT CONSLIDATION?
D.OB AND SSN
WHO DETERMINES WHETHER OR NOT AN ACCOUNT IS IN A DISASTER AREA?
FEMA AND/OR CHASE