Emotional Intelligence
What is the difference between EI vs IQ
IQ is about cognitive intelligence and refers to your ability to learn and understand. It is seen as static
EI is your ability to recognize and understand emotions in yourself and others. It can evolve over time
Give 2 characteristics of what feedback is
Feedback is an active conversation between TWO people.
Both the giver and receiver have equal weight and responsibility.
Feedback is multi-directional: peer to peer, leader to team member, team member to leader.
Feedback should inspire performance, career growth, and self-awareness. It is not, however, a performance convo.
Complete this quote: Silence guarantees ___ ___ ___
Nothing will change
What is the typical % of team members avoiding feedback?
70%
What do we call the phenomenon of when there is an override of the thinking/rational brain?
Amygdala hijack
What is the difference between Feedback and Assessment?
Feedback is tied to a specific event or pattern of behavior. It is delivered with concrete examples and is designed to create actionable change.
An assessment of performance provides a holistic account of a person's contributions, work quality, and approach to their role. It likely encompasses many events, patterns, and examples.
What is the typical percentage of people who feel safe enough to give feedback?
30%
What is the number #1 attribute for team effectiveness as per Google research?
Psychological safety
What are the 3 requirements for effective leadership?
IQ + Technical Skills + EI
What are the 4 key steps in giving powerful feedback?
1) Find the root cause. Were expectations clear?
2) Prepare by gathering specific feedback
3) Consent: Check-in on readiness to hear feedback
4) Action: Get clear on min. acceptable and excellent outcomes
What is psychological safety?
an awareness of interpersonal risk that does not hinder a willingness to speak up, to make mistakes, to try things and to challenge assumptions.*
What is the percentage range that EI accounts for in terms of success at work?
56% +-10%
Name 3 ways to cultivate Compassion when Coaching
1)Ask how you can help, don’t assume you know what’s wanted or needed
2Look for commonalities with your team members
3)Encourage cooperation instead of competition in your team
4)Cultivate a genuine curiosity about the individuals on your team
5) Lead by example — treating others with compassion is contagious!
6) Be mindful of boundaries — avoid being an emotional sponge
What are the 3 key elements of effective feedback? (Hint: S, B, I)
Situation, Behaviour, Impact
What are 3 common pitfalls in delivering feedback?
General/vague labels
Inequity and inconsistencies
Biased assumptions
Triangles: Give feedback to a third party so they deliver to the person
Name 4 ways to get unstuck
Repositioning, Reinterpreting, Normalizing, Reordering
What are 3 tactics for self-care when coaching?
Create a safe space between you by caring and being curious. Don’t mirror or take it on.
Notice emotions when they arise in you
Breathe and name the emotion
Relax and let the emotion subside
Respond with objective language that acknowledges your coachee’s feelings but relinquishes the need to feel it too
What do we mean by Radical Candor?
Care personally and challenge directly
What is Coaching vs Managing?
Managing: Leader shares and influences. Coaching: Individual decides and develops. Not all leaders are managers but all managers must be leaders. The best leaders coach fearlessly. Management is the how you do things (the technical elements, the planning, the processes). Powerful coaching can illuminate the organizational why and the why for the individual.
Name 6 team members in the LEAD team
Kelly, Reilly, Fabiana, Michael, Dale, Nathalie & Andrew