AAA AI Chat Bot
90's TV
CMS
90's Movies
Car Rentals
100
Were can you find ASk ACE (ERS Assistant)
In RADAR after clicking Orange Question Mark ?
100
This sitcom follows a group of high school students and their principal. Later, it follows them to college.
What is Saved by the Bell?
100
How can you Access CMS Case button?
In Radar, After clicking Member call back Option or Click on the button named "Create a CMS Case" at the top of the RADAR screen.
100
Hakuna Matata means this?
What is "No Worries".
100
What are some highlights to Car rental program with AAA mbrships?
Reservations can be made 24 hours a day, 7 days a week.
Hertz and Enterprise offer pick up services at non-airport locations.
▪Hertz will pick up within 15-minutes of the facility.
▪Enterprise will pick up within a 10-mile radius
200
what are 3 best practices for using "ASK ACE"
USE AAA-approved abbreviations/acronyms
Use sentences for best results
Check grammar for proper interpretation–‘What is’ vs.‘How much’ –‘Can we offer free fuel to the member’ vs. ‘Member is unable to pay for fuel’
200
This animated series debuted in 1989, reached widespread popularity in the 90’s, and is still running to this day.
What is The Simpsons?
200
Can you name 3 of the 6 Case types when creating a CMS case?
- Compliment: The member wants to compliment a AAA or Facility employee on their service.
- Complaint: The member has an issue regarding their service
- Membership Issue: There is an issue with the membership, including cancellations, fees, call count, etc.
- Reimbursement: To be used if the member is call for an update on a battery reimbursement
- Service Verification: Created when the member is requesting verification of service they received.
- SIU Issue: To be used when a situation meets the criteria of sending a case to SIU for review. Do not tell the member you are creating an SIU case.
200
What was the highest grossing movie of the 90s?
What is 'Titanic'.
200
When should a Car rental be offered?
There is an opportunity on every membership tow call to offer a car rental.
Accident assist calls, inform the insured the claims adjuster will discuss rental benefits when they contact them about their claim. (Insureds with a Premier rental available can have their reservation set up by our roadside service representative)
300
Name 3 things you should Avoid using "ask ACE " for
Avoid non-ERS policy questions
Do not ask make/model coverage questions
Do not request battery quotes; use the Battery quote tool
300
In the 1995 Season 1 Show of "Friends", Ross had a pet white-headed capuchin monkey, what is his name?
Who is Marcel?
300
What should you do if mbr calls back for an update on an existing CMS Case?
Phone Number:
Give the member the phone number for questions:
Create a Case:
Type: Reimbursement
Event Category: Out of Pocket Update / battery update / service verification update.
Description: Indicate the member is requesting an update.
Escalate:
If the member requests to speak with someone immediately, escalate to the Help Desk or ACE Supervisor Line.
300
What is the most popular club of the 90's whose one rule is not to talk about it?
What is 'Fight Club'.
300
What should you do if member needs a rental but does not need a tow?
Members who inquire about renting a car for other purposes outside of ERS, such as leisure travel, should be referred to the Hertz Car Rental telephone number or their local district office. Hertz:800-654-3080
400
Is "ASK ACE" the only resource available if you have a question?
NO!! Check the ERS Knowledge base for additional clarification
400
He was the principal in the show, Boy Meets World
Who is Mr. Feeny?
400
when shouldn't you create a CMS case? Name 1 of the 5 reasons.
- Reimbursement Request: Send the member an email with the form from the Reimbursement page
- Critical Incidents
- Hot Calls
- Manager Overrides
- ADA Alternate Transportation
400
This whacky 1999 movie featured Matthew Broderick as a dimwitted cyborg police detective attempting to take down an evil organization known as M.A.D.
What is 'Inspector Gadget'.
400
What is the Appropriate benefit statement for classic mbrs when they ask about car rentals?
Classic Membership:
gets special discounted rates with Hertz or Enterprise.
500
How can you provide "ASK ACE" with Feedback?
Please use the
or
and the text field to provide feedback.
500
A baby's gotta do what a baby's gotta do! He is the main protagonist as well as the center character of Nickelodeon's animated TV show, Rugrats.
Who is Tommy Pickles?
500
Can you name 3 of the 9 reasons you could create an SIU CASE?
Business Use
Call Sharing
Convenience Tows
Excessive Demands
Excessive Fuel
Multiple Memberships
Physical Misconduct
Piggyback Tows
Verbal Misconduct
500
In the 1996 film Space Jam, what planet were the tiny aliens from?
What is 'Moron Mountain'.
500
What should you do if member accepts car rental?
Provide the reservation number and phone number to the Hertz or Enterprise location of their choice. Inform the member that the reservation is held for 24-hours