Mobile
AOS
Offers
CSG
Errors
100
Name the 3 Mobile Plans
Unlimited Plus
Unlimited
By-The-Gig
100
How can you add notes to an account
Scroll down the right column to notetaking
100
How many mobile lines must a customer activate to qualify for the Free Forever Internet?
4 Lines (at least Unlimited)
100
Where is the Acceptance Agreement sent on a CSG order?
The Customer's Email
100
Need more Services error in CSG. How do you correct this error?
Adding places holders
200
What is the potential range of PBB reimbursement?
$1000-$2500
200
How can a customer be authenticated before they reach us?
Entering 4 digit pin with automated system
Voice ID
A Previous Rep on the same call
200
Name a sports package we offer
NBA League Pass
MLB Strike Zone
NHL Center Ice
200
What are the types of Internet cable systems we use?
Coax
High Split
Fiber
200
HSE is bulk bill, SVC, ACCT is not
Error appears when the VIP is not changed to the appropriate selection.
300
What can prevent a customer form being able to order?
Previous/Past due mobile balance
Past due Core account Balance
No active Internet (unless satndalone)
300
What orders cannot be completed in AOS currently?
Managed Wifi
Unit Account
Invitation Homes
Bulk to Resi Tranfers
300
What is the pricing for internet for Bulk TV customers?
$20 Advantage ($30 with Wifi)
$40 Gig
300
What are the 2 codes we can use for a Managed Wifi System?
Mdufibtrk
Tntwcbase
300
During an account backdate, you receive this error (Stop date>Start date) what does it mean and how do you resolve it?
There was a modification to the services during the time frame of the back date. You will need to backdate for after the time frame and submit a credit request for the remaining balance
400
IMEI contains how many numbers
15
400
What is CIMT Management for?
Helping customers manage MySpectrum Accounts
400
Name all internet plans we offer in SPP4 Pricing
SIA (Internet Assist)
Advantage
Premier
Gig
2 Gig
400
What does CP0 mean?
Completed
400
Order detail dates and schedule date do not match for transfer order.
500
If a customer doesn't give their SSN, how does that limit what's available to order?
Customer can only order 2 BYOD devices
500
How many points must you read to a customer wanting to set up Auto-Pay?
4
500
How does a customer qualify for the 24-month moble promotion?
Being in a Frontier Fiber Area
500
What install code is used for a new Xumo in transfer?
Transfer Xumo Add New Service Fee
500
Name the 4 TWC market and SYS that provision the quickest
8448-PacWest
8260-Texas
8150-NY
8109-Hawaii