Communication
Client receives estimate/cost for products and complains that price is ridiculous and they won't be paying for that. How do you respond?
If they are upset about drug cost see if they want it called in to pharmacy and offer goodrx coupon. If its a service show them optional costs, explain things are more expensive for us also and we are sorry but the cost of everything has gone up.
What tubes do you need to send out for a sr panel?
purple- cbc, red top- chemistry, white top- urinalysis and fecal sample
What drug type is Flagyl/Metronidazole? What is it used for generally?
GI antibiotic, used to treat diarrhea GI upset.
Dogs-58-68 days, cats- 60-67 days
Adult dogs normally have this many teeth.
42
What kind of questions should you ask when obtaining a medical hx?
Open ended questions, no yes or no questions
What additive is in purple top tube? What is the purpose?
EDTA/Ethylenediaminetetraacetic acid, an anticoagulant that binds to calcium to prevent blood from clotting, preserving the cellular structure for hematology tests like CBC
This medication class is commonly used to reduce inflammation and pain.
NSAIDs
When can you accurately take an Xray for fetal count?
What are the teeth on R side of mouth numbered?
Top R 100s, Bottom R 400s
When emotions are high, your main goal is to help the client feel this.
Heard and understood
Difference between green top and tiger top?
Green top contains lithium heparin, is whole blood, not clotted so when spun down is plasma. Tiger top contains clot activator, is clotted prior to being spun down and is serum.
This medication class treats anxiety, seizures, and muscle spasms.
Benzodiazepines
Amoxi/Clav tabs get sent home in what increments?
set of 14 (one whole sleeve)
This common dental disease is caused by plaque and tartar buildup.
What is periodontal disease?
When discharging patients from the hospital what are 2 important things to do?
Eye contact, explain in simple terms, and asking if they have any questions about anything discussed before leaving.
What is the difference between a U-40 and U-100 syringe?
The measurement increments and capacity.
This drug requires blood monitoring due to potential liver side effects.
Phenobarbital
What dogs should wait until after 12 months of age to sterilize?
Giant breeds
Small-breed dogs are at higher risk for dental disease due to this factor.
Tooth crowding
O does not believe their pet needs a muzzle or medications. How do you respond when pet clearly does?
Based on what we’re seeing today, medication is the safest way to keep him comfortable and prevent escalation. For today’s visit, a muzzle is required for everyone’s safety — including his. If we skip it, we won’t be able to proceed safely.
When running electrolytes in house what blood tube do you need to use? What order do you place chips in? What are we testing for?
"Shot glass" Green top tube. Lytes ALWAYS on bottom. Checking for hydration status and electrolyte imbalances.
NSAID drugs ex.(Carprofen/Meloxicam) can not be given if patient is on what type of drug?
Steroids
Owner calls and says they have a black and white cat. What do you put for breed?
Ask O length of hair (ex. short), breed should be DSH NOT tuxedo.
Dental disease can contribute to problems with these organs.
What are the heart, liver, and kidneys