Leadership & Communication
If I am unavailable and your issue is urgent, who should you contact?
What happens if you fail to contact the attendance line and dont update NICE in the case of an absence?
You receive a NCNS. (No Call No Show)
Can same day PTO/Discretionary requests be submitted?
No.
How quickly must a tech issue be reported?
Within 5 minutes.
What AUX should you be in during your shift?
How long do you have to respond to a side message from leadership?
Within 5 minutes?
How many reliability hours are allotted within a rolling 90-day period?
What happens if PTO/Discretionary time is submitted without leadership approval?
Time is removed and counted as reliability.
Where should tech issues be reported?
DGC Tech Chat or DGC ACE Team Chat.
Should slang be used in ACE chats, emails or notes?
No.
When @all is used in the DGC ACE Team Chat, what is expected?
Emoji or acknowledgement unless on break/lunch.
How often should you check your reliability?
At least once per week.
What systems must PTO be submitted in once approved?
NICE, GTA along with updating the ACE Schedule.
If a tech issue lasts under 30 minutes, how is it coded?
Troubleshooting. (Paid, no reliability effected.)
Why is it important to keep TEAMs and Outlook open during your shift?
To ensure timely communication and responsiveness.
What should remain open throughout your entire shift?
TEAMs and Outlook?
What can happen if you exceed 42 reliability hours?
May result in disciplinary action including up to termination.
How far in advance can Discretionary Hours be requested?
Up to 30 days in advance.
What code is used for Walmart-Related tech issues over 30 minutes?
SYS W - OOO.
Why is professional language required in chats, emails, and ACE notes, even if conversations feel informal?
All written communication are offical legal documents.
How long do you have to dispute reliability discrepancies?
Within 14 days?
What is the disciplinary action for the 1st NCNS?
Skip-Level Disciplinary Action - Orange DA.
How far in advance can PTO be requested?
Up to 180 days in advance.
Personal tech issues over 30 minutes count towards what?
Coded as SYS P. Counts towards reliability, unless documentation is provided then reliability is removed and time is coded as SYS S.
What is Walmart's Core Value that guides how we communicate with each other?
Respect for the individual.