June Promotions
Closing Time
Booking an Intro!
Daily Tasks
Randos
100

What memberships must someone join at to get their first month free?

Elite or Premier

100

What 5 things are said by the SA in the hand OFF process to the coach?

name, goals, current workout routine, exercise restrictions, save 5 minutes at the end to go over your workout summary

100

What 5 things do you need in order to book an intro?

Name, phone #, email, CC, address

100

How many calls SHOULD we be making per person, per shift?

40 calls

100

How often should we be checking that the bathrooms are stocked?

Every night at closing

200

What must be purchased AT POINT OF SALE in order to get first month free?

Heart rate monitor

200

What are the big 5 objections?

Shop around, financial, time, ask spouse, think about it

200

Someone calls asking how long our workouts are. What is your first response?

I can definitely answer that for you! Can I get your first and last name with your phone number in case we get disconnected?
200

When closing, what 2 systems are you looking at to complete the welcome board?

MBO - CRs, Intros, Bdays

Basecamp; Daily Beats - Milestones

200

What are the benchmarks we had this month?

2000 m row, 12 min go 

300

What is the end date of the Back At It Challenge?

August 8th

300

What does EIRM stand for?

Empathize, Isolate, Redirect, Make a suggestion

300

When should the profile of an intro be built out?

When intro is in class
300

If a member has a friend that is visiting in town and wants to bring them in for their first class, what do you tell them?

They can absolutely bring in their non-local friend! It will be a Preferred Guest Rate of $12. What is their name and phone number so we can get them booked?

300

What is our goal percentage of premier members?

greater than 50%, currently at 45%

400

When are intial inbody scans occurring for the Back At It Challenge?

June 10th-14th

400

What 3 things will the coach say on the hand BACK that are meant to help you close the sale?

4-3 hours per week, heart rate monitor recommendation, recommended next class

400

If you are completing a CI with someone who is not giving much detail, what is one simple phrase you can use to find out more info about them?

Can you tell me more about that? Elaborate?

400

If a CR comes in a needs a loaner heart rate monitor, what's the process in OTBeat to assign them one of our loaners?

Global members - search using name or email address. Link and assign from there

400

What day is Orange Day every month?

The 21st!
500

What is the equation used to find out the winner of the Back At It Challenge?

Equation: (Initial Percentage Body Fat - Final Percentage Body Fat) divided by the Initial Percentage Body Fat

500

State a phrase that would demonstrate the I of EIRM

What else is there? Other than ____ is there anything else holding you back?

500

Name 3 ways you can showcase the value of a membership at Orangetheory Fitness while completing the booking or a CI.

Mention the Mobile App, InBody scan based on goals, Coaching to your exercise restrictions, any other ideas.

500
Give each coach present (except Angie ;) a compliment  on their coaching style

:)

500

Demonstrate the 30 second pitch!

We are a 1 hour, full body, heart rate based interval training class. We are science-backed, technology tracked, and coach inspired. What are you currently doing for fitness?
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