What memberships must someone join at to get their first month free?
Elite or Premier
What 5 things are said by the SA in the hand OFF process to the coach?
name, goals, current workout routine, exercise restrictions, save 5 minutes at the end to go over your workout summary
What 5 things do you need in order to book an intro?
Name, phone #, email, CC, address
How many calls SHOULD we be making per person, per shift?
40 calls
How often should we be checking that the bathrooms are stocked?
Every night at closing
What must be purchased AT POINT OF SALE in order to get first month free?
Heart rate monitor
What are the big 5 objections?
Shop around, financial, time, ask spouse, think about it
Someone calls asking how long our workouts are. What is your first response?
When closing, what 2 systems are you looking at to complete the welcome board?
MBO - CRs, Intros, Bdays
Basecamp; Daily Beats - Milestones
What are the benchmarks we had this month?
2000 m row, 12 min go
What is the end date of the Back At It Challenge?
August 8th
What does EIRM stand for?
Empathize, Isolate, Redirect, Make a suggestion
When should the profile of an intro be built out?
If a member has a friend that is visiting in town and wants to bring them in for their first class, what do you tell them?
They can absolutely bring in their non-local friend! It will be a Preferred Guest Rate of $12. What is their name and phone number so we can get them booked?
What is our goal percentage of premier members?
greater than 50%, currently at 45%
When are intial inbody scans occurring for the Back At It Challenge?
June 10th-14th
What 3 things will the coach say on the hand BACK that are meant to help you close the sale?
4-3 hours per week, heart rate monitor recommendation, recommended next class
If you are completing a CI with someone who is not giving much detail, what is one simple phrase you can use to find out more info about them?
Can you tell me more about that? Elaborate?
If a CR comes in a needs a loaner heart rate monitor, what's the process in OTBeat to assign them one of our loaners?
Global members - search using name or email address. Link and assign from there
What day is Orange Day every month?
What is the equation used to find out the winner of the Back At It Challenge?
Equation: (Initial Percentage Body Fat - Final Percentage Body Fat) divided by the Initial Percentage Body Fat
State a phrase that would demonstrate the I of EIRM
What else is there? Other than ____ is there anything else holding you back?
Name 3 ways you can showcase the value of a membership at Orangetheory Fitness while completing the booking or a CI.
Mention the Mobile App, InBody scan based on goals, Coaching to your exercise restrictions, any other ideas.
:)
Demonstrate the 30 second pitch!