DV
DV of 1,100. Painting. What can we pay?
How long does a customer have to file a concealed damage claim
60 days
How long to file for a loss claim?
9 Months
How long does a customer have to file a damage call tag?
60 days when concealed
SAG Account
Depends
DV: 841 Merchandise Value:878
Invoice:1287
What are we paying?
878
How long does a customer have to file a visible damage claim
9 Months
Where do the lost items go?
SLC overgoods
When we do need an invoice to pay the claim
DV or CN says so
Who is the CEO?
Fred Smith
When can a customer purchase DV?
When creating label
Damage Call tag cancelled
How do we decline?
UTI
What is our lost software called?
Navi
If they request 100 and their invoice shows 85 what letter do we send
Actual cost of merchandise
How old is Daniel Stewart?
23
How much insurance can you purchase?
None
When should we issue a DCT?
Cn says so, or they have DV
When should we look in overgoods?
Over 100 or nonreplaceable
If a 1,500 painting and cash are put in a box. What is our liability?
0
Name 4 of the 5 locations that process Ground claims
SLC, HRO, Memphis, Pittsburgh, Bristol
Your shipper
When should we decline with the pic letter?
When pics are on the documents
What letter do we send when a package is released at a residence and they are claiming loss?
SOP
What is the close cause code when it is a visible damage claim?
System Identified damage
Who are the two approvers other than Dan and Brenan in HRO?
Stefanie and Marriah