Services
FedEx 3 day service
FedEx Express Saver
what would you offer a customer who is concerned about packaging cost
Pricing
How often do you ship?
Closed
If you are absent or late for work what two things do you need to do
Call/Text the Leave Line and Your Supervisor
Where do you click to enter your call notes
Quick Call
What would you offer a customer shipping low weight packages to residences that are not time sensitive
FedEx Ground Economy
Late and damaged packages are indictive of what buying motive
Peace Of Mind
Do you ship express?
Closed
Your internet is down. Does TTEC Cover it?
No
What tool do you use to find the correct AE on an RTS?
Zip Web
USPS it to Priority/flat rate mail as FedEx is to
One Rate
PACKAGE VISABILITY IS WHAT TYPE OF BUYING MOTIVE
Package Visibility
What carriers outside of FedEx do you use
Open
Our 401K is with what company
T. Rowe Price
If a customer needs to update account information what do you do
Send Customer Update Email in ISell
Freight box pricing is determined by
Zone
Customer is struggling with keeping up in today's e-commerce market and enhancing their businesses brand. What are the 2 buying motives?
Enhance Brand/Survival In The Marketplace
Give an example of a open ended question to identify a pain point/buying motive
Give an example of a open ended question to identify a pain point/buying motive
Does FedEx Ship Firearms?
No
What is the final step to finishing out your closed one in lightning?
Update the progress bar to closed
Economical day definite ground delivery- typically 2to7 business days-customs cleared door to door delivery is included-delivery by end of business day
FedEx International Ground To Canada
what solution can we offer for the pain point custom issues
Global Trade Manager
should we use open or closed ended questions when profiling
Open
What are the 2 countries FedEx currently does not ship to?
Russia And Ukraine
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