Disputes
This dispute is used to ensure that the proof of payment and remit provided from the customer are sent to the carrier to apply payment.
What is a paid dispute?
This is referred to as a payment blocker. Essentially, it's the reason that customers refuse to pay invoices.
What is a dispute
This is the folder name that all backup information should be saved for FedEx Primes and Freight 2nds accounts.
What is dispute backup?
This dispute may need to be opened when you hear the customer complain that the amount billed doesn't match the amount they were charged. You would need to ask for proof of the amount they were promised.
What is a quote dispute?
This is the guide that all collectors should reference to determine which codes to use and steps to validate a potential dispute.
What is the dispute template?
These two things are vital and need to be obtained from the debtor in order to open a dispute.
What is non-payment reason or dispute evidence?
This is the dispute code to be used when your reason for dispute doesn't fit with any other dispute listed on your template
What is a miscellaneous or MI dispute?
This is the best point of contact to reach when you need clarification on a disputed invoice or account
Who is the COR/ Meka?
This dispute type will allow you to correspond with the client in an attempt to reach an agreement on the amount that should be paid.
What is a settlement?
This is an offer to satisfy the balance due with a lesser amount.
What is a settlement request?
This FACS window displays extra space that you can make note of any disputes that are on the account.
What is window 208?
The steps the phone reps need to take to open this particular dispute involves reviewing the terms on the BOL. Determining the charge type, verifying if Section 7 is signed. Finally determining if the invoice is older than a year old.
What is a Rebill dispute?
The amount of time from the delivery date that customers have for an invoice to be rebilled.
What is one year?
The disposition used after you discover that all invoices on an account have been disputed
What is Awaiting response 3500
This dispute allows you to obtain information regarding an amount and special identifier that ensures customers receive the agreed upon amount that was provided when the shipment was being set up.
What is a Quote dispute?